Ring is a company that offers smart home security devices like video doorbells and cameras. They have subscription plans that let you save and review video footage, get alerts for people, packages, and vehicles, and access live video views. The Basic plan is $4.99/month for one device, while the Standard and Premium plans cover all devices at your home and add extra features like extended live view and AI-powered video search. They also offer add-ons like professional monitoring services for emergencies, which might be why you see charges from them.
The cancellation process is straightforward with clear steps on the Ring website, including logging in, selecting the plan, and confirming cancellation, which takes only a few minutes. However, users need to be aware of video downloads before cancellation and refund policies, which adds slight complexity but does not significantly increase difficulty.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Ring subscription.
Refund Policy: If eligible, your refund will be returned to the payment method associated with your Ring account; processing may take up to 10 business days. Remember to download any videos you wish to keep, as all recorded videos will be permanently deleted upon cancellation.
How to Contact Ring
If you need assistance, here's how you can get in touch with Ring's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
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Loss if you keep paying
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Tips and Tricks for Getting a Ring Refund
Cancel directly on the Ring website by logging in and navigating to the Protect Plan section; do not just disable professional monitoring via the app.
Cancel immediately upon decision, even if you have already paid for a year; selecting price as the reason can be effective.
Use price dissatisfaction as a cancellation reason to leverage your case amid ongoing price hikes.
Prepare for a multi-step cancellation process including verification via email and providing device details if requested.
If online cancellations fail, try contacting Ring support by phone but be aware they may ask for a power statement or device serial number.
Consider using the data request page (https://ring.com/account/datarequest) if traditional cancellation methods don’t work, but expect delays (up to 30 days).
If Ring continues to bill after cancellation attempts, escalate by contacting your bank to stop payments or initiate chargebacks as a last resort.
Timing matters: Cancel just after renewal for the longest unpaid period or before scheduled price increases to avoid higher charges.
Do not rely solely on device deletion to stop billing; full subscription cancellation is required to avoid charges.
Be firm and persistent in communication, especially if facing resistance or confusing instructions.
Prepare for delays and multiple verification steps to confirm cancellation.
Why Do People Request Refunds from Ring
Price hikes and increased subscription costs making it too expensive.
Moving to a new location where the service is no longer needed.
Switching to another smart home protection system or competitor.
Dissatisfaction with the subscription features or service quality.
Customer revolt or backlash against price increases.
Preferring non-subscription competitors that offer similar security without ongoing fees.
Ring Refund Script
Script
Copy
Dear Ring, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Ring
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Ring Refund Policy
Ring subscriptions can be canceled anytime through your account at Ring.com with no long-term commitments. Upon cancellation, all recorded videos are permanently deleted, so download any videos you want to keep beforehand. Refunds are prorated based on unused time, with monthly plan refunds for unused days and annual plans providing a prorated refund for the remainder of the subscription; refunds, if eligible, are returned to the original payment method within up to 10 business days.
Get help with your refund
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The Easiest Way to Get a Ring Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Ring—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Ring allows you to cancel your subscription at any time with no long-term commitments or lock-ins. However, be aware that when you cancel, all your recorded videos will be permanently deleted, so download any videos you want to keep beforehand. If you have an annual plan, you will receive a prorated refund for unused time, and for monthly plans, you get a prorated refund for any unused days in that month. There's no early cancellation fee, but if you cancel after a new month has started on an annual plan, you will be charged for that month and refunded for the remainder.
Price hikes and increased subscription costs making it too expensive.
Moving to a new location where the service is no longer needed.
Switching to another smart home protection system or competitor.
Dissatisfaction with the subscription features or service quality.
Customer revolt or backlash against price increases.
Preferring non-subscription competitors that offer similar security without ongoing fees.
Ring account login credentials (email and password)
Access to the email address associated with your Ring account (for confirmations or account recovery)
Selection of the specific plan or device you wish to cancel
Reason for cancellation (when prompted during process)
Amazon account login credentials (if purchased via Amazon)
Up-to-date payment method details (to process potential refunds)
Downloaded copies of any important videos you want to keep before canceling
Review of plan or subscription terms and conditions for any additional requirements
Before cancelling your Ring subscription, know that you will lose access to the ability to review any previously recorded videos stored in the cloud. However, you will still receive notifications for your devices and retain the ability to access Live View to see real-time video through the app. Important features like motion-triggered video recording, snapshots, and video storage are disabled once the subscription is cancelled. It's good to consider whether you need saved video footage before cancelling, as it will no longer be accessible.
Ring subscriptions can be canceled anytime through your account at Ring.com with no long-term commitments. Upon cancellation, all recorded videos are permanently deleted, so download any videos you want to keep beforehand. Refunds are prorated based on unused time, with monthly plan refunds for unused days and annual plans providing a prorated refund for the remainder of the subscription; refunds, if eligible, are returned to the original payment method within up to 10 business days.
Yes, you need to be logged into your Ring account to cancel your subscription, which implies that you will need your password to access your account. If you don't remember your password, you can reset it at this URL: https://ring.com/users/sign_in. You cannot cancel the subscription without logging in, and there is no unauthenticated chat or phone support cancellation option mentioned.
We've actually written a step by step guide on how to get a refund from Ring. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Ring subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Ring account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Ring online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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