Rivals.com offers a subscription service that gives you access to exclusive sports content, including expert articles, interviews, and coverage of college football and basketball recruiting. Subscribers can join members-only forums and get insights on prospects and team news. The service charges a monthly or annual fee, typically around $9.95 per month or about $99.95 per year, which covers unlimited access to these features and an ad-lite experience. If you see charges from Rivals.com, it's likely for this subscription that lets you follow your favorite teams and players closely.
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Cancellation requires contacting Rivals via chat during specific business hours and at least 48 hours before renewal to avoid charges. The need to use a help form and limited chat availability increases the difficulty but the process is straightforward once the support is contacted.
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minutes to cancel a Rivals subscription.
How to Cancel Rivals: Step by Step
If you purchased through Rivals.com:
- Visit the Rivals.com Help Form: Go to Rivals.com Help Form.
- Select the Billing Topic: On the form, choose the 'Billing' option to direct your inquiry to the correct department.
- Choose a Contact Method: You can either initiate a chat or send an email regarding your subscription cancellation.
- Contact Customer Care: If you prefer phone support, call their customer care service during operational hours. They are available Monday through Friday from 8 am to 5 pm CT.
- Provide Necessary Information: Be ready to provide your subscription details like your account email and any relevant information to help process your cancellation.
Tips & Tricks for Canceling Rivals
- Only cancel by phone: Rivals requires you to call their customer service to cancel; online canceling is not possible.
- Prepare personal info: Have your full name, username, email, physical address, and phone number ready as they request them to verify your identity.
- Have a reason ready: You must provide a reason for cancellation; be honest but clear.
- Call during business hours: Call Mon-Fri 8 am-5 pm CST to reach customer service; outside these hours, cancellation is not possible.
- Use an automated system: Expect an automated system with no immediate cancellation option; you must wait to be connected to a representative or follow prompts.
- Be patient & stay on call: Hold times may be several minutes; total cancellation time can be around 7 minutes or longer.
- Get a cancellation code: Ask for and record a cancellation reference code to dispute future charges if needed.
- Escalate if ignored: If the representative is unhelpful, politely request to speak to a supervisor or escalate your call.
- Call from a phone with your account number: This can speed up identity verification.
- Cancel right before renewal: Timing your call close to the renewal date decreases chances of being charged for the next cycle.
Rivals Customer Service Info
If you need assistance, here's how you can get in touch with Rivals's support team.
Cancel Rivals Script
Script
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Dear Rivals Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, I am unable to continue my membership due to personal reasons that require me to limit my expenses. Please process this cancellation at your earliest convenience and confirm when it has been completed.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
Rivals.com subscriptions are non-refundable and automatically renew for equal terms unless canceled. Subscribers must cancel by online chat at least 48 hours before the renewal date to avoid being charged for the next period. Free trial memberships require cancellation at least 48 hours before the trial ends to avoid automatic subscription charges, with only one free trial allowed per subscriber.
To cancel your Rivals.com subscription, you do not necessarily need your password if you contact customer care through their help form and chat support during business hours. Cancellations are handled by contacting customer care via the Rivals.com help form under the Billing topic, and password entry is not specifically required for the cancellation process. However, if you want to access your profile or subscription details on the site directly, you will need to enter your password. If you need to reset your password, you can do so here: https://login.yahoo.com/forgot
- Automatic renewal without clear consent: Customers were charged automatically without explicit permission.
- Lack of proper disclosure of renewal terms: Renewal policy terms were not clearly presented.
- Subscription charges without customer knowledge: Users unaware of ongoing subscription fees due to poor communication.
- Non-refundable subscription fees: The company’s strict no-refund policy causing dissatisfaction.
- Accidental purchases: Users mistakenly purchasing subscriptions or bundles.
- Cancelled subscription but continued charges: Issues with cancellation processing leading to unwanted charges.
- Unmet service expectations: Dissatisfaction with the service or access provided.
Rivals.com uses a few key tricks to make cancellation a bit painful: all fees are non-refundable, and you must cancel at least 48 hours before your subscription auto-renews by chatting with support during business hours. There's no option to cancel directly online, and no refunds are given for any unused subscription time. Also, if you miss the 48-hour cutoff, you will be charged for the next term, and there are no early-cancellation fees because the fees are simply non-refundable. Be aware that this setup forces you to be proactive and timely with cancellation to avoid unexpected charges.
Before cancelling your Rivals.com subscription, note that you must contact customer care directly either via the Rivals.com Help Form or phone, as there is no direct online cancellation option. Upon cancellation, you will lose access to all premium subscription features such as exclusive recruiting content, videos, and premium messaging. Additionally, Rivals.com does not provide refunds for any unused portion of your current subscription period. Make sure to cancel during customer care hours (Monday to Friday, 8 am to 5 pm CT) and be aware that your access to certain content and features will end once your subscription period expires.
- Full name associated with the subscription
- Email address used for your Rivals account
- Username (if applicable)
- Reason for cancellation
- Billing information or last 4 digits of payment method (if requested for verification)
- Date of next renewal (recommended to mention if close to renewal period)
- Contact phone number (occasionally requested for verification)
We've actually written a step by step guide on how to get a refund from Rivals. Check it out!
The Easiest Way to Cancel Rivals
If you’re frustrated trying to cancel your subscription, membership, or bill from Rivals—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Rivals?
RIVALS, RIVALS.COM, RIVALS*EMAW
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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