Showmax is a streaming service that lets you watch movies, TV shows, and more on your devices. You pay a subscription fee, which is charged monthly on the date you signed up, so if you signed up on the 10th of the month, you’ll be billed on the 10th every month. They offer easy payment options like credit or debit cards, vouchers, or adding the bill to your DStv, Vodacom, or MTN account. So, if you see a charge from Showmax, it’s likely from this monthly subscription for their streaming service.
Difficulty
12345
678910
Easy
Medium
Very Hard
The cancellation process for Showmax is straightforward and can be done entirely online by the user by logging into their account, accessing the account settings, managing their plan, and selecting the cancel option. The steps are simple and clearly outlined on Showmax's official site, so it is not difficult for a typical consumer to follow.
Estimated Time
On average, it takes
5 minutes
00
00
minutes to cancel a Showmax subscription.
How to Cancel Showmax: Step by Step
If you purchased through Showmax:
- Log in to your Showmax account on www.showmax.com.
- Click on your profile avatar in the top-right corner.
- Select Account from the dropdown menu.
- Under Plans & Payments, click on Manage Plan.
- Choose Cancel Plan.
- Follow the prompts to complete the cancellation process.
Tips & Tricks for Canceling Showmax
- Cancel just before the billing cycle renews to avoid being charged for the next period.
- Use direct login to your Showmax account and cancel from the subscription management section instead of relying on app or third-party services.
- Contact customer service via chat or phone and be firm, clear, and concise about your intent to cancel immediately.
- Request confirmation emails or messages as proof of cancellation and keep these records.
- If billing issues arise, such as duplicate charges, escalate by requesting to speak to a manager or higher authority.
- Use firm, polite, and clear language emphasizing you want no further charges and the service to be completely cancelled.
- Escalate timing-wise by following up if you do not receive confirmation or if charges continue post cancellation.
- Some users reported success by stopping their bank card tied to Showmax if cancellations are ignored or charges persist.
- Check cancellation options on related apps like DStv app if you subscribed through a bundled service provider.
- Sometimes deleting the app after cancelling from the web interface avoids accidental re-subscription or in-app confusion.
Showmax Customer Service Info
If you need assistance, here's how you can get in touch with Showmax's support team.
Cancel Showmax Script
Script
Copy
Dear Showmax Team,
I hope this message finds you well. I would like to request the cancellation of my subscription, as I'm currently reassessing my entertainment budget and need to make some adjustments. I appreciate the service you provide and the content available, but I must prioritize my expenses at this time.
Please confirm the cancellation process and ensure that no further charges will be applied to my account. Thank you for your assistance.
Best regards,
Frequently Asked Questions
Showmax allows you to cancel your subscription at any time, and after cancellation, you can continue to watch content until the end of your current billing cycle, whether it is monthly or annual. This means you retain access to the service for the paid period even after you have cancelled. To cancel, users typically go to their account settings on Showmax.com and select the option to cancel their subscription.
To cancel your Showmax subscription, you do need to be signed in to your account, which implies having access to your password. You can cancel your subscription by going to Account > Plans & Payment > Manage Plan > Cancel Plan on the Showmax website. If you have forgotten your password, you can reset it at this URL: https://www.showmax.com/za/help/article/can-t-sign-into-showmax (look for the password reset instructions there). So, yes, a password is needed for cancellation, but you have a straightforward way to reset it if needed.
- Price increases making the subscription less affordable or perceived as too expensive.
- Switching to another streaming service with preferred or exclusive content.
- Lack of sufficient content or updates causing users to lose interest.
- Taking a break from monthly bills to reduce overall expenses.
- Dissatisfaction with customer service or problems like difficulty in canceling the subscription.
- Content licensing changes leading to removal of favored shows or movies.
- Limited usefulness during off-season of major events such as sporting tournaments like EURO 2024.
- Billing or payment issues such as unauthorized or repeated charges even after cancellation.
- Lack of perceived value compared to the cost.
- Frustration with usability or technical issues within the app or website.
You can cancel your Showmax subscription at any time without being locked into a contract or facing early cancellation fees. However, you must cancel before your next billing date to avoid being charged for the next period, and there's no refund for any unused days after cancellation. Be aware that if you subscribed through a third party, you might also need to cancel with them separately to stop future charges.
Before cancelling your Showmax subscription, it's important to know that you will retain access to Showmax content until the end of your current billing cycle, whether monthly or annual. Once the subscription ends, you lose access to all movies, series, and exclusive Showmax features tied to the subscription. Additionally, cancelling means you won't be charged for the next cycle, but any ongoing or saved content from the service will no longer be available after the subscription expires. If you need help with cancellation or have questions, Showmax provides customer support to assist you.
- Showmax account login details (username and password)
- Access to your Showmax account/profile (via web or mobile app)
- Access to the linked payment platform (Apple ID for iOS, Google account for Android, if subscribed through those services)
- Ability to navigate to the Subscription/Plans section in your Showmax account
- Follow on-screen instructions to confirm cancellation
- Possibly providing a reason for cancellation (you may need to select a reason or choose "Other")
- Email address associated with your Showmax account, if requesting permanent deletion
We've actually written a step by step guide on how to get a refund from Showmax. Check it out!
The Easiest Way to Cancel Showmax
If you’re frustrated trying to cancel your subscription, membership, or bill from Showmax—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Showmax?
SHOWMAX, SHOWMAX SUBSCRIPTION, SHOWMAX .COM, SHOWMAX.CO.ZA, SHOWMAX MOBILE, SHOWMAX PAY, SHOWMAX.COM SUBSCRIPTION, SHOWMAX TV, SHOWMAX STREAM, SHOWMAX PAYMENT
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
