Sirius Radio, also known as SiriusXM, offers subscription plans starting around $9.99 per month after promotions. They provide services that let you listen to ad-free music, talk shows, comedy, news, live sports, exclusive video, and podcasts either in your car or through the SiriusXM app on your phone or smart devices. You can choose between plans that include both in-car and app listening or streaming-only plans if you prefer to listen just on your devices. Subscriptions automatically renew each month until you cancel, and you need to give at least 24 hours notice before renewal to avoid being billed for the next period.
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The cancellation process for SiriusXM subscriptions is straightforward if the user is billed directly through SiriusXM, involving either their Online Account Center or a call. Complications arise only if the subscription is billed through a third party, requiring cancellation through that provider, which can add some steps but is generally well-documented.
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How to Cancel Sirius Radio: Step by Step
If you purchased through SiriusXM directly:
- Log into your Online Account Center.
- Navigate to the Subscriptions tab.
- Select Cancel Service and follow the prompts to confirm cancellation.
- If you prefer to speak with someone, call 866-635-8641.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap your name at the top, then tap Subscriptions.
- Find your SiriusXM subscription and tap it.
- Select Cancel Subscription and confirm your choice.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap the Menu icon, then select Subscriptions.
- Find your SiriusXM subscription and tap it.
- Tap Cancel Subscription and follow the prompts to confirm.
If you purchased through Roku:
- Sign in to your Roku account at my.roku.com.
- Navigate to Manage your subscriptions.
- Locate the SiriusXM channel and select it.
- Choose Cancel Subscription and confirm your choice.
If you purchased through T-Mobile:
- Open the T-Mobile app or go to the T-Mobile website.
- Find the option for managing subscriptions.
- Deselect the SiriusXM feature to cancel your subscription.
Tips & Tricks for Canceling Sirius Radio
- Choose "Other Reason" if given a cancellation reason option to avoid detailed questioning.
- Use the chat function to start cancellation by typing "cancel" repeatedly and providing account details.
- If redirected to a live agent, clear cookies and cache or use a private/incognito browser window to try again and avoid live agent reluctance.
- Be persistent and keep typing "cancel" until you receive a final confirmation message.
- Expect hold times or delayed agent responses; sometimes waiting 10-15 minutes or more is necessary to connect with a real agent.
- Do not cancel through the app as it redirects you to the website and does not allow direct cancellation.
- Prepare for retention offers such as discounted plans or promotional rates; repeatedly decline if firm on cancellation.
- Use simple, clear language such as "I want to cancel," "too expensive," or "no longer interested"; avoid lengthy explanations or arguments.
- After agreeing to cancel, ask for confirmation of cancellation and the date your service will end to ensure the subscription won't auto-renew.
- Make calls or chats timed close to your billing cycle but before renewal to avoid unwanted charges.
- If cancellation fails online, call the retention specialist phone number (888-601-6271) and repeat cancellation request firmly.
- Keep any email or written confirmation received as proof in case of unwanted future charges.
- Some users report success by threatening to dispute charges with bank or credit card provider if cancellation is not processed.
Sirius Radio Customer Service Info
If you need assistance, here's how you can get in touch with Sirius Radio's support team.
Cancel Sirius Radio Script
Script
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Subject: Subscription Cancellation Request
Dear Sirius Radio Team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription. Due to recent changes in my financial situation, I sadly need to discontinue my service.
I appreciate the services provided and the quality of content you offer, but at this time, I cannot continue my membership. Please confirm the cancellation of my subscription at your earliest convenience.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
SiriusXM subscriptions can be canceled through the account management platform specific to the billing provider, such as their Online Account Center, app stores (Apple or Google Play), or third-party services (T-Mobile, Roku). Cancellation must be done at least 24 hours before the renewal date to avoid automatic renewal, with service continuing until the end of the current billing period. Simply uninstalling the app does not cancel the subscription.
To cancel your Sirius Radio (SiriusXM) subscription, if it is direct-billed, you typically need to log into your Online Account Center, which requires your password. Alternatively, you can call their cancellation line at 866-635-8641 without needing the password. For online login, if you don't remember your password, you can reset it at https://www.siriusxm.com/forgot. If your subscription is billed through a third party like Apple or Google Play, you must cancel directly through that provider.
- High annual cost ranging from $90 to $500, leading customers to seek cheaper alternatives.
- Long and repetitive music playlists on SiriusXM compared to expectations of diverse content.
- Frequent commercials and "aggressive" radio DJ voice-overs disrupting listening experience.
- Availability of free or cheaper alternatives such as smartphone apps for music streaming without commercials.
- Many cars have USB or Bluetooth options to play personal music libraries, reducing the need for SiriusXM.
- Economic reasons—customers looking to save money during tough financial times.
- Difficult cancellation process requiring multiple steps, talking to live agents, and repeated questioning about reasons for cancellation.
- Retention tactics including offers to reduce the subscription price temporarily to keep customers.
- Long wait times and transfers to offshore call centers when trying to cancel.
- Automatic renewal policies charging customers for another full subscription period if they do not cancel before renewal.
- Occasional aggressive follow-up offers post-cancellation requiring customers to cancel again to avoid unwanted charges.
- Legal and regulatory issues with courts and consumer protection agencies ruling SiriusXM made cancellation overly burdensome.
SiriusXM may charge cancellation or early termination fees depending on the offer, so check the specific deal you have. Cancellations must be made at least 24 hours before the renewal date to avoid an automatic charge, and after cancellation, you often won't get refunds for any partial billing periods. Monthly plans can be canceled immediately with a pro-rata refund only if done within 7 days of the start; quarterly or annual plans must be canceled within 30 days for a similar refund—otherwise, changes take effect at the billing cycle's end with no refunds. Also, uninstalling the app or selling your vehicle does not cancel your subscription, and you must actively cancel through phone, chat, or your account portal.
Before cancelling your SiriusXM subscription, know that cancellation stops future renewals and charges but allows you to continue listening to your subscribed channels until the end of your current paid term. After this period, you will lose access to all SiriusXM content and features tied to your subscription. No refunds are given for partial periods after cancellation unless you are within specific grace periods (7 days for monthly plans, 30 days for other plans) where prorated refunds and immediate termination apply. Also, note that subscription upgrades can be made anytime with prorated charges or credits, and your service can be transferred to another vehicle if needed.
- Account number or Radio ID (ESN or RID)
- Full name on the account
- Email address associated with the account
- Postal address on file (especially for mail-in cancellations)
- Access to the Online Account Center (username and password)
- Provider or platform information (e.g., if subscription was created via Apple, Google, Roku, or T-Mobile)
- Vehicle information if applicable (e.g., year, make, model or VIN for car-related subscriptions)
- Reason for cancellation (may be requested during the process)
- Only the authorized subscriber can cancel (third parties or services cannot)
We've actually written a step by step guide on how to get a refund from Sirius Radio. Check it out!
The Easiest Way to Cancel Sirius Radio
If you’re frustrated trying to cancel your subscription, membership, or bill from Sirius Radio—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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