SiriusXM Canada offers subscription plans that let you listen to ad-free music, sports, talk shows, comedy, news, and more. You can choose from the All Access plan, which is app-only and costs $9.99/month after a free 4-month trial, or the Music & Entertainment plan that works in your car and app, starting at $5/month for the first 12 months and then $24.99/month after. The subscriptions are billed monthly and automatically renew unless you cancel, and you need a credit card to sign up. You can easily manage your subscription and billing online.
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Cancelling a SiriusXM Canada subscription is relatively straightforward for direct subscriptions, with options to cancel online, by phone, or chat. However, difficulty increases slightly for third-party billed subscriptions (Apple, Google Play, Roku), which require cancellation through external providers, adding some complexity.
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How to Cancel SiriusXM Canada: Step by Step
If you purchased through SiriusXM Direct Billing:
- Go to the Online Account Centre
- Log in to your account.
- Navigate to the Subscriptions tab.
- Select your subscription.
- Follow the prompts to cancel your subscription.
- Alternatively, you can call 1-888-539-7474 to speak with a customer service representative.
- Another option is to chat with an agent through the SiriusXM website for assistance.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap your name at the top to access your Apple ID settings.
- Select Subscriptions.
- Find and select your SiriusXM subscription.
- Tap Cancel Subscription and confirm your decision.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the Menu icon (three horizontal lines).
- Select Subscriptions.
- Find your SiriusXM subscription and select it.
- Tap Cancel Subscription and follow the prompts to confirm.
If you purchased through Roku:
- Go to my.roku.com and log in to your account.
- Navigate to the Manage Account section.
- Select Subscriptions.
- Locate your SiriusXM subscription and select Cancel Subscription.
- Follow any additional prompts to confirm the cancellation.
Tips & Tricks for Canceling SiriusXM Canada
- Cancel through chat with a live agent, not the app or online forms which don’t work well; persistence is key as delays and system issues are common.
- Use firm, repetitive language like “I WANT to CANCEL my service” in capital letters if needed; copy-pasting this phrase can speed up cancellations.
- Request to speak to a supervisor immediately without explaining why to avoid cancellation resistance; supervisors have more authority to cancel your account.
- Use reasons like no longer owning the vehicle or moving to an area without SiriusXM service; these reasons can reduce retention offers.
- Be prepared for aggressive retention tactics such as discount offers, guilt, and long hold times; simply decline all offers and repeat your cancellation demand firmly.
- Avoid calling on Mondays, Fridays, or beginning/end of the month to reduce wait times and complications.
- Use the "Unresolved Issue" form at https://listenercare.siriusxm.com/app/unresolved_issue to submit your cancellation request if chat and phone attempts fail; provide all contact info and radio ID, say chat and cancellation form don’t work, and request cancellation with no offers or calls.
- After cancellation, insist on receiving confirmation via email or text; keep this for evidence in case of future billing issues.
- If you face remaining balance charges, negotiate to waive them citing previous failed cancellation efforts.
SiriusXM Canada Customer Service Info
If you need assistance, here's how you can get in touch with SiriusXM Canada's support team.
Cancel SiriusXM Canada Script
Script
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Dear SiriusXM Team,
I hope this message finds you well. I would like to request the cancellation of my SiriusXM subscription. Due to recent changes in my financial situation, I can no longer continue with the service. I appreciate the quality of the programming, but I must prioritize my expenses at this time.
Please confirm the cancellation of my subscription at your earliest convenience. Thank you for your assistance.
Best regards,
Frequently Asked Questions
SiriusXM Canada allows direct-billed subscription cancellations through their Online Account Centre, by phone, or via chat with an agent. Subscriptions purchased through third-party providers like Apple, Google Play, or Roku must be cancelled through those providers' platforms, and cancellations take effect at the end of the current billing cycle. It's important to cancel at least 24 hours before the renewal date to avoid automatic renewal, as uninstalling the app does not cancel subscriptions.
To cancel your SiriusXM Canada subscription, you can either log into the Online Account Centre, call their phone support at 1-888-539-7474, or chat with an agent. You do need your account password to access the Online Account Centre for online cancellation, but you can also cancel by phone or chat without needing your password. If you need to reset your password, you can visit the reset password page here: https://siriusxm.ca/unpw. This gives you flexible options depending on what is most convenient for you.
- Dissatisfaction with service quality, including worsening service but continued charges.
- Desire to cancel early and request refunds for remaining subscription balance.
- Non-refundable subscription terms causing frustration when charged without refund options.
- Limited refund eligibility tied to cancellation within 15 days of purchase or renewal.
- Automatic renewals and unexpected billing issues leading to unwanted charges.
- Frustration with cancellation process requiring calls and enduring retention offers.
- Aggressive retention tactics including repeated discount offers and pressure to stay.
- Customer frustration with poor customer service and multiple contacts after cancellation attempts.
- Perceived high cost relative to value and available alternatives like smartphone streaming.
- Repeated commercials and repetitive music diminishing listening experience.
- Signal interruption issues in bad weather or physical obstructions.
- Disappointment with audio quality due to compression.
- Music selection redundancy compared to local FM radio.
- Concerns about biased talk radio content.
- Aggressive marketing and billing practices causing distrust and dissatisfaction.
- Regional refund differences where only certain provinces have better refund rights.
SiriusXM Canada generally allows subscription cancellation at any time, but there are some tricky points to note. If you cancel a monthly billed subscription within the first 15 days, you get a full refund, but after that, cancellations do not come with refunds and the subscription continues until the end of the billing cycle. Also, some subscriptions may be subject to early termination fees or non-refundable prepayments depending on the offer, and you may need to cancel through specific channels (e.g., phone or live chat for direct subscriptions, or through the app store if billed by a third party). Be aware that uninstalling the app does not cancel your subscription, and often you must cancel more than 24 hours before renewal to avoid auto-renewal charges. Check your billing provider and plan specifics carefully to avoid surprises or fees.
Before cancelling your SiriusXM Canada subscription, know that you will lose access to all SiriusXM content and features once your current billing cycle ends. This includes all satellite radio channels, streaming music, and any exclusive content available only through the subscription. Cancellation must be done more than 24 hours before your renewal date to avoid automatic renewal charges, and simply uninstalling the app will not cancel your subscription. If your subscription is billed through a third party like Apple, Google Play, or Roku, cancellation must be managed through those providers directly.
- SiriusXM account number (found in your account center or on statements)
- Radio ID (can be found by tuning your device to Channel 0)
- Log-in credentials for Online Account Center (if canceling online)
- Contact details (such as name, phone number, or email linked to the account)
- Billing method or details (to confirm which provider or platform is billing you: SiriusXM directly, Apple, Google Play, etc.)
- Relevant third-party account information (if service was purchased through Apple, Google Play, or Roku)
- Proof of identity if requested (may be needed for phone or chat support for security verification)
- Details of your request (e.g., whether you wish to cancel all services, only certain packages, or dispute a charge)
We've actually written a step by step guide on how to get a refund from SiriusXM Canada. Check it out!
The Easiest Way to Cancel SiriusXM Canada
If you’re frustrated trying to cancel your subscription, membership, or bill from SiriusXM Canada—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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