Streamate is a webcam service platform where users can watch live webcam shows. They offer services that include one-time payments for shows or memberships, and customers might also see charges for subscriptions if they sign up for ongoing access. The billing is discreet and happens whenever you access paid services or subscribe. So, if you notice a charge from Streamate, it could be from a one-time show or a subscription you signed up for to get continuous access to content.
Difficulty
12345
678910
Easy
Medium
Very Hard
Streamate requires navigating through their support page to find the 'Close Your Account' link which is not prominently displayed, making it less straightforward for users. Users report having to engage customer service and deal with vague responses about account and credit card information retention, increasing the challenge of cancellation.
Estimated Time
On average, it takes
15 minutes
00
00
minutes to cancel a Streamate subscription.
How to Cancel Streamate: Step by Step
If you purchased through Streamate.com:
- Log in to your Streamate account.
- Navigate to the bottom of the page and click on the "Support" link.
- Scroll down and select "Close Your Account".
- Follow the on-screen instructions to cancel your subscription.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your name, then tap Subscriptions.
- Find and select your Streamate subscription.
- Tap Cancel Subscription at the bottom of the screen.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap the Menu icon and then select Subscriptions.
- Find your Streamate subscription and tap it.
- Tap Cancel subscription.
Tips & Tricks for Canceling Streamate
- Use the "Close Your Account" link at the very bottom of the "Support" page on Streamate website to initiate cancellation directly.
- Contact 24/7 chat support and explicitly ask them to close your account if you are a member; email support if you are a model.
- Be clear and firm about your cancellation request; mention you want your account permanently closed to avoid re-billing.
- If customer service is uncooperative, escalate by demanding to speak to a supervisor or higher-level support.
- Calling your credit card company to report your card as lost and requesting a new card number can stop unauthorized charges as a last resort.
- Watch out during signup to uncheck any boxes that enroll you in recurring paid services or personals sites.
- Timing matters: Cancel immediately upon realizing you don’t want the subscription to avoid recurring fees.
- Keep thorough records of all communications with support for evidence in disputes.
- Do not rely on just blocking the site or cancelling the card alone without confirming account closure.
- Some users recommend installing site-blocking software if trying to prevent relapse and re-subscription.
- Use polite but persistent language emphasizing your right to cancel and stop billing.
Streamate Customer Service Info
If you need assistance, here's how you can get in touch with Streamate's support team.
Cancel Streamate Script
Script
Copy
Hello Streamate Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, I am currently facing financial constraints which necessitate this decision. I appreciate the service provided, but at this time, I can no longer continue my membership.
Thank you for your assistance, and I look forward to your confirmation of the cancellation.
Best regards,
Frequently Asked Questions
Streamate's cancellation policy requires users to close their account through the "Close Your Account" link at the bottom of the Support page on the site. Billing will typically continue until the account is officially closed and users may need to contact customer support for assistance. Refunds are generally not guaranteed as per their refund policy, and credit card information may be retained for legal reasons. For precise details, contacting Streamate's customer service or checking their Terms of Service sections on membership, billing, refund policy, and membership termination is recommended.
You need your password to cancel your Streamate subscription since account closure is done through the "Close Your Account" link in the Support section of the website, which requires logging in. If you have forgotten your password, you can reset it here: https://streamate.com/user/forgot-password?langchoice=en. If you cannot access your account to cancel, contacting customer support with your subscription details may help. So, generally, having your password is necessary for cancellation, but customer support might assist if you can't access your password.
- High Cost or Expense: Users often find the subscription too expensive or not worth the price.
- Lack of Value or Benefit: Subscribers feel they are not getting enough value or benefit from the service.
- Payment Issues: Failed payments or billing problems may lead to cancellations.
- Usage Decline: Users cancel because they are not using the service enough or at all.
- Temptation Control: Some cancel to avoid temptations associated with the service, as noted in discussions about Streamate.
- Customer Service Challenges: Difficulties in canceling subscriptions or dissatisfaction with customer support.
- Saved Payment Information: Stored credit card info can lead to accidental or uncontrollable recurring charges, prompting cancellation efforts.
- Privacy or Security Concerns: Users may be worried about storing their payment details or other personal information.
- Shifting Needs or Interests: Changing personal preferences or needs reduce the desire for the subscription.
- Availability of Better Alternatives: Competitors offering better value or features cause people to switch.
Streamate subscription charges are generally final once billed, and cancellation can be done anytime by contacting their sales team. However, cancellations must be made at least two days before the next billing cycle to avoid an extra charge, and the service will continue until the end of the current billing term. There are no explicit early cancellation fees or contracts, but users should be aware that stopping charges only applies starting the next billing cycle, so immediate cancellation of paid time is not typically possible.
Before cancelling a Streamate subscription or membership, it's important to know that you will lose access to features such as comments, tags, old client notes, and gold shows immediately after cancellation. Earnings above the minimum payout will still be paid on the regular schedule, but if below the minimum, payment might be delayed for weeks or months. Additionally, if you want to transfer accounts or go back to an old account, you must coordinate with Streamate support, and some features may be temporarily unavailable until they are manually enabled. Remember that to maintain or improve your placement and earnings, fresh camming activity is necessary after cancellation or account changes.
- Streamate account login credentials (username or email and password)
- Access to the email address associated with your Streamate account
- Credit card/billing information (used for verification and to settle any outstanding charges)
- Confirmation of outstanding payments (ensure all dues are cleared before cancelation)
- Contacting customer support via support@streamate.com or live chat if the usual cancelation method is unavailable
- Reason for canceling (may be requested by customer support, but not required)
We've actually written a step by step guide on how to get a refund from Streamate. Check it out!
The Easiest Way to Cancel Streamate
If you’re frustrated trying to cancel your subscription, membership, or bill from Streamate—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Streamate?
Streamate, SM STREAMATE, Streamate.com, Streamate Membership, Streamate Payment
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
