Superhuman is an email service designed to help people save time and get more done with their inbox. They offer subscription plans mainly for individuals and teams, with a Starter plan costing $30 per month or $300 per year, and a Business plan at $40 per month or $396 per year. The Starter plan gives access to Superhuman features like shared conversations and AI tools, while the Business plan adds integrations with platforms like Salesforce and extra smart features. If you're seeing bills from Superhuman, it's likely for one of these subscription plans to help manage your email more efficiently.
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The cancellation process for Superhuman is straightforward with clear options available both through the app using keyboard shortcuts and via the admin billing profile on the website. If there are issues, customer support can be contacted, making it relatively easy and quick to cancel.
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How to Cancel Superhuman: Step by Step
If you purchased through Superhuman.com:
- Open the Superhuman app on your device.
- Press Cmd+K on Mac or Ctrl+K on Windows.
- Select Cancel Subscription.
If you purchased through the Superhuman admin portal:
- Log into your account at superhuman.com/admin.
- Navigate to your billing profile.
- Click on Cancel Subscription.
If you need assistance:
- Contact support by emailing hello@superhuman.com.
Tips & Tricks for Canceling Superhuman
- Send a clear and firm email to hello@superhuman.com stating you want to cancel immediately—avoid vague language.
- Follow up persistently if you don’t get a response within a few days; sometimes repeated emails get quicker results.
- Request escalation in your communication by asking to speak to supervisor or retention team if your cancellation is not processed promptly.
- Use the app’s cancellation shortcut (Cmd+K on Mac, Ctrl+K on Windows) and then select cancel subscription to initiate the process before sending emails.
- Document all correspondence and keep track of dates and responses as proof if billing continues after your cancellation request.
- Time your cancellation close to the renewal date or just after a billing cycle to avoid extra charges.
- Use strong but polite language emphasizing you no longer wish to be billed and expect immediate confirmation of cancellation.
- Check for any automated confirmation emails and if none received, resend your cancellation request citing your previous messages.
- Leverage social media (like Twitter/X) by publicly tagging @Superhuman for faster attention if email does not work.
- Create a temporary alias email address to test if Superhuman sends unwanted emails, which can support your cancellation complaints if needed.
Superhuman Customer Service Info
If you need assistance, here's how you can get in touch with Superhuman's support team.
Cancel Superhuman Script
Script
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Dear Superhuman Team,
I hope this message finds you well. I am writing to request the cancellation of my Superhuman subscription. While I have enjoyed the features, I have found that it no longer meets my current needs due to changes in my workflow.
I would appreciate your assistance in processing this cancellation at your earliest convenience. Thank you for your understanding.
Best regards,
[Your Name]
Frequently Asked Questions
Superhuman allows you to cancel your subscription directly from the app by pressing Cmd+K (Mac) or Ctrl+K (Windows) and selecting Cancel Subscription, or alternatively via your billing profile on superhuman.com/admin. If you cancel an annual plan, you can continue to use the service until the end of your billing period, or you may request a refund for the remainder of the term but will lose access immediately. For any issues or further assistance, contacting hello@superhuman.com is recommended.
To cancel your Superhuman subscription, you can do so directly from the app by using the shortcut Cmd+K (Mac) or Ctrl+K (Windows) and selecting 'Cancel Subscription,' or by logging into your billing profile at superhuman.com/admin and clicking 'Cancel Subscription.' This process requires you to be logged in, so yes, you will need your password to access your account to cancel it. If you don't have your password or access, you can reset it at https://superhuman.com/reset-password. Alternatively, you can contact their support at hello@superhuman.com for assistance with cancellation.
- Recent price increases leading to dissatisfaction with value for money.
- Underuse of advanced features designed for enterprise users, with some users preferring simpler older versions.
- High overall cost perceived as too expensive over time.
- Availability of alternatives with similar features but lower cost, prompting users to switch.
- Added AI features that slow down the tool and cannot be fully disabled, causing frustration.
- Poor usability issues such as broken email display and inefficient handling of long email threads.
- Perception of overhype where the product does not meet expectations set by marketing.
- Desire for simpler interface rather than constantly evolving complex functionalities.
- Customer support concerns are less commonly reported but can influence decisions.
Superhuman allows you to cancel your subscription at any time either directly from their app or through their website billing profile, or by contacting their support email. There are no long-term contracts, lock-ins, or early cancellation fees mentioned, but cancellation takes effect at the end of your current billing cycle, so you won't receive immediate termination or refunds. Be aware that Superhuman may suspend or terminate your account for violations or non-use, but typical users can cancel without penalty.
Before cancelling your Superhuman subscription, note that if you are on an annual plan, you will retain access to the service until the end of the billing period. However, if you choose to get a refund for the unused portion of your annual plan, you will lose access immediately. You will no longer be able to use Superhuman's features once your subscription fully ends. To cancel, you can do so directly in the app or via your billing profile on Superhuman's website. If you encounter any issues, support is available via their email hello@superhuman.com.
- Superhuman account login credentials (email and password)
- Access to the Superhuman app or the Superhuman web admin dashboard
- Billing profile or subscription page within Superhuman
- Knowledge of the keyboard shortcut (Cmd+K for Mac or Ctrl+K for Windows) to open the Cancel Subscription option in the app
- Email address associated with the Superhuman account (especially if contacting support)
- Account details if contacting customer support (may include email or username)
- Knowledge of cancellation terms (review Superhuman’s terms and conditions or agreement for fees and policies)
- Contact information for Superhuman support (such as hello@superhuman.com or official support form)
- Payment details or past bank statement (helpful for verifying the correct subscription)
We've actually written a step by step guide on how to get a refund from Superhuman. Check it out!
The Easiest Way to Cancel Superhuman
If you’re frustrated trying to cancel your subscription, membership, or bill from Superhuman—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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