TeamViewer offers a service that lets you connect remotely to other devices for support or to work from anywhere. They operate on an annual subscription basis, which means you pay once a year and can access features like remote access, device monitoring, and secure connections. Only the person providing support needs a paid license, and you can connect to multiple devices depending on your plan. If you see a charge from TeamViewer, it's likely for one of these subscriptions that helps keep your remote connections secure and reliable.
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Cancelling a TeamViewer subscription requires submitting a written cancellation request via a support ticket at least 28 days before the renewal date. While the process is clearly defined, the need for written cancellation and the advance notice makes it moderately difficult compared to simple online cancellations.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a TeamViewer subscription.
How to Cancel TeamViewer: Step by Step
If you purchased through the TeamViewer website:
- Log in to your TeamViewer account on the TeamViewer website.
- Go to the "Support" section and find the option for "Submit a ticket".
- Select "Cancellation Request" as the reason for your ticket.
- Provide necessary details such as your account information and subscription details.
- Submit the ticket at least 28 days before your renewal date to process your cancellation.
If you purchased through a mobile app (Google Play or Apple App Store):
- Open the app store on your device (Google Play Store for Android or App Store for iOS).
- Go to Your Account or Subscriptions.
- Find your TeamViewer subscription in the list.
- Select "Cancel Subscription" and confirm the cancellation.
If you need assistance, here's how you can get in touch with TeamViewer's support team.
Tips and Tricks for Getting a TeamViewer Refund
- Initiate cancellation at least 28 days before renewal date to avoid automatic charges for another year.
- Submit cancellation in writing via support ticket as TeamViewer does not allow cancellation directly on the website.
- Keep written confirmation of cancellation to dispute any unwanted charges later.
- Use firm, concise language when disputing charges or dealing with collections, explicitly stating you do not owe the debt and demand no further contact.
- Escalate disputes through your bank by disputing unauthorized charges and providing proof of cancellation.
- File complaints with Better Business Bureau, State Attorney General, or Small Business Commissioner if aggressively pursued after cancellation.
- Be aware that expired credit cards may still be charged due to continuous payment authority, so monitor bank statements closely.
- Prepare to document all communications and maintain records of cancellation requests, emails, and payment disputes.
- Understand the terms of the End User License Agreement (EULA) which requires cancellation notice ≥28 days before term end.
- Expect delayed or aggressive responses from TeamViewer including repeated invoices and involvement of collection agencies.
- Respond to collection agencies with legal references to cease contact and deny debts if you have fulfilled cancellation requirements.
- Timing is critical: do not wait until the last minute to cancel; start the process well in advance.
Why Do People Request Refunds from TeamViewer
- Difficulty canceling subscriptions: No easy online cancellation button, requiring support tickets.
- Strict cancellation windows: Contracts can only be canceled within a narrow time frame decided by TeamViewer.
- Auto-renewal complaints: Deceptive and aggressive auto-renewal practices causing customer frustration.
- Predatory billing tactics: Practices perceived as forceful or unfair to retain customers against their wishes.
- Lack of transparency: Issues with unexpected charges and unclear billing policies.
- Removed features/options: Removal of lifetime memberships or previously available cancellation methods.
- Customer service delays: Long wait times or unresponsive support when trying to cancel or request refunds.
- Price increases: Sudden or unexpected increase in subscription cost leading to cancellations.
TeamViewer Refund Script
Script
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Dear TeamViewer, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
TeamViewer Refund Policy
TeamViewer subscriptions automatically renew annually, but you can cancel by submitting a written cancellation ticket at least 28 days before the renewal date to avoid service interruptions. They offer a 7-day money-back guarantee for new purchases, but this does not apply to renewals. Upon cancellation, any legacy perpetual license remains usable under the terms of its original version.
The Easiest Way to Get a TeamViewer Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from TeamViewer—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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