Can I Cancel TeamViewer at Any Time?

TeamViewer requires that cancellations be submitted in writing at least 28 days before the end of the subscription term, and cancellations cannot typically be done online. If you miss this 28-day window before the renewal, you may be locked into another full term without the possibility of early cancellation or refunds. This is a major consideration as it acts like a lock-in or early cancellation constraint that you should be aware of to avoid unexpected charges or extended billing.

Why Do People Cancel TeamViewer?

Difficulty canceling subscriptions: No easy online cancellation button, requiring support tickets.Strict cancellation windows: Contracts can only be canceled within a narrow time frame decided by TeamViewer.Auto-renewal complaints: Deceptive and aggressive auto-renewal practices causing customer frustration.Predatory billing tactics: Practices perceived as forceful or unfair to retain customers against their wishes.Lack of transparency: Issues with unexpected charges and unclear billing policies.Removed features/options: Removal of lifetime memberships or previously available cancellation methods.Customer service delays: Long wait times or unresponsive support when trying to cancel or request refunds.Price increases: Sudden or unexpected increase in subscription cost leading to cancellations.

What Information Do I Need to Cancel TeamViewer?

Licensed TeamViewer account email address Invoice number associated with the subscription Account number (if applicable or requested) Full name of the account holder Written cancellation request via the support ticket system Reason for cancellation (optional but sometimes requested) Date of cancellation request (request must be received at least 28 days before renewal) Contract/Subscription period details (may include start and end dates) Confirmation of license activation and login to the TeamViewer customer portal to submit the ticket

What Should I Know Before Cancelling TeamViewer?

Before cancelling your TeamViewer subscription, know that the cancellation process can be lengthy, typically requiring about one month's notice and may take up to two months to complete. You will lose access to all TeamViewer services associated with your license once cancelled. There is no direct cancellation button, so cancellations must be submitted through a support ticket, which some users report can be slow to respond. If you have pending invoices or unpaid balances, your license may be blocked and accounts can be sent to collections. Also, note that refunds beyond the 7-day money-back guarantee period can be difficult to obtain. Planning ahead and contacting TeamViewer support promptly is recommended to avoid unintended charges and service interruptions.

What is TeamViewer's Cancellation Policy?

TeamViewer subscriptions automatically renew annually, but you can cancel by submitting a written cancellation ticket at least 28 days before the renewal date to avoid service interruptions. They offer a 7-day money-back guarantee for new purchases, but this does not apply to renewals. Upon cancellation, any legacy perpetual license remains usable under the terms of its original version.

Do I Need My TeamViewer Password to Cancel?

To cancel your TeamViewer subscription, you need to submit a written cancellation request via a support ticket at least 28 days before your renewal date for security reasons. The process does not explicitly mention the need for your password to cancel, but since you must log in to submit tickets or manage your account, having access to your account is implied. If you don't remember your password, you can reset it at https://login.teamviewer.com/ by using the "Forgot password?" option to regain access. This ensures you can manage your subscription and submit the cancellation request securely.

Can I Get a Refund from TeamViewer?

We've actually written a step by step guide on how to get a refund from TeamViewer. Check it out!

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How To Cancel Your TeamViewer Subscription (2025)

Bella Khan, Subscription Cancellation Expert

Published July 10, 2025

Last updated on January 1, 2026

5 min read

Difficulty

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Easy Medium Very Hard

Cancelling a TeamViewer subscription requires submitting a written cancellation request via a support ticket at least 28 days before the renewal date. While the process is clearly defined, the need for written cancellation and the advance notice makes it moderately difficult compared to simple online cancellations.

Estimated Time

On average, it takes 00 30 minutes to cancel a TeamViewer subscription.

How to Contact TeamViewer

If you need assistance, here's how you can get in touch with TeamViewer's support team.

Phone

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Site

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Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Find out how much you could save

How much are you paying?

Payment frequency

Savings over 5 years from cancelling your $15/month subscription

Savings by cancelling

Loss if you keep paying

-$0

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Frequently Asked Questions

The cancellation process typically takes about 30 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your TeamViewer subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your TeamViewer account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel TeamViewer online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.