The Wall Street Journal offers subscriptions mainly for digital and print versions of their news. You can get a digital-only subscription for unlimited access to WSJ.com and the WSJ app with additional special content. They also offer print and digital combo plans, delivering the newspaper to your home plus full digital access. Subscriptions are billed every 4 weeks automatically, and you can manage or cancel them anytime, which is likely why you might see charges from them. They also have options for student, corporate, and gift subscriptions.
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The cancellation process for The Wall Street Journal can be done online through the customer center with straightforward steps or by calling customer support. It is generally easy, but some users may find needing to call or navigate account settings slightly inconvenient, placing it at a low difficulty level.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a The Wall Street Journal subscription.
How to Cancel The Wall Street Journal: Step by Step
If you purchased through the WSJ website:
- Go to the WSJ Customer Center at customercenter.wsj.com.
- Sign in with your account credentials.
- Select My Account from the left side menu.
- Locate your WSJ subscription from the list under your account.
- Select Cancel Subscription.
- Click Confirm and follow the on-screen prompts to finalize the cancellation.
If you purchased through Customer Service:
- Dial the appropriate customer service number based on your location:
- USA: 1-800-JOURNAL (toll-free) or 1-609-627-1351
- EMEA: +44(0)20 3426 1313
- APAC: 800 901 216
- When connected, explain that you wish to cancel your membership.
- Provide necessary details such as your name, address, and subscription details.
- Request an email confirmation or proof of cancellation for your records.
If you purchased through a third-party (e.g., Amazon, Google Play):
- Log in to the corresponding third-party account where you made the purchase.
- Navigate to your subscriptions or billing section.
- Locate the WSJ subscription and follow the prompts to cancel it.
- Refer to the specific cancellation instructions provided by the third-party service.
If you need assistance, here's how you can get in touch with The Wall Street Journal's support team.
Email
The email is not available.
Tips and Tricks for Getting a The Wall Street Journal Refund
- Call WSJ support at 1-800-JOURNAL (568-7625) as cancellation cannot be easily done online.
- Be firm and consistent
- Change your billing or delivery address to California
- Use the "cancel without talking to someone" online option
- Avoid the phone call hassle
- Use a virtual credit card for your subscription
- Escalate by asking to speak with a supervisor
Why Do People Request Refunds from The Wall Street Journal
- Cost and Money Concerns: Expired promotional rates, high regular prices, need to cut back on multiple subscriptions, loss of income such as due to Covid-19.
- Political or Ideological Concerns: Dissatisfaction with WSJ's political stance or perceived bias, especially related to opinion columns viewed as aggrieved or partisan.
- Content Quality Issues: Perception of too many clickbait articles, non-substantive content, or insufficient value in the material provided.
- Information Overload: Too much content to consume, difficulty managing print editions piling up unread.
- Customer Service or User Experience Problems: Annoying or difficult cancellation process, unresponsive customer support, late or missing paper delivery, website issues.
The Wall Street Journal Refund Script
Script
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Dear The Wall Street Journal, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
The Wall Street Journal Refund Policy
The Wall Street Journal allows subscribers to change or cancel their subscription through their account page. Upon cancellation, subscribers receive a prorated refund for the remaining subscription period, and their username and password are retained for 90 days in case they decide to re-subscribe. Cancellation also unsubscribes the user from any News Alerts and Mailing Lists associated with their subscription.
The Easiest Way to Get a The Wall Street Journal Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from The Wall Street Journal—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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