TurboTenant Premium is a subscription service for landlords that helps manage rental properties easily through software that handles leases, rent payments, and tenant screening all in one place. For $149 a year, you get unlimited leases, access to professional rental forms, faster rent payouts, and support via phone and chat. Tenants pay lower application fees and avoid rent payment fees with Premium landlords. It's great for landlords managing multiple properties who want a smoother, more professional rental experience.
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The cancellation process is straightforward and can be done directly through the account settings under the billing section. There is no indication of complicated steps or customer service intervention needed, making it easy for consumers to cancel their subscription.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a TurboTenant Premium subscription.
How to Cancel TurboTenant Premium: Step by Step
If you purchased through TurboTenant.com:
- Log in to your TurboTenant account.
- Navigate to Account Settings.
- Select the Billing section.
- Find your subscription and click on Cancel.
- If desired, turn off auto-renew feature for your subscription.
If you purchased through the Tenant Portal:
- Log in to your Tenant Portal.
- Go to the Settings tab.
- Select Billing.
- Click Cancel next to the subscription.
If you are requesting a refund:
- Fill out the Refund Request form.
If you wish to close your account:
- Fill out the account closure form.
- Wait for a response within one business day to confirm account closure.
If you need assistance, here's how you can get in touch with TurboTenant Premium's support team.
Phone
The phone is not available.
Tips and Tricks for Getting a TurboTenant Premium Refund
- Start cancellation at the end of billing cycle to avoid being charged for the next period.
- Use calm but firm language
- Document all communications
- Request explicit confirmation
- Disable auto-renewal
- If customer service is unresponsive, escalate
- Use refund request forms
- Monitor bank statements
- If unauthorized charges appear, dispute
- Unsubscribe from marketing emails
- Leverage public complaint platforms (e.g., BBB)
- Be persistent but polite
Why Do People Request Refunds from TurboTenant Premium
- High pricing with unexpected or increased renewal charges frustrating users.
- Difficulty canceling subscription and no option for prorated refunds.
- Poor customer service, including no contact with human support and slow or no responses.
- Issues with the software, such as bugs, difficulty navigating, and non-user-friendly experience.
- Problems with payments, including delayed payments to landlords and disputes unresolved.
- Automatic renewals without adequate or missed renewal notifications.
- Lack of integration with other leasing or property management software.
- Account access problems, such as locked accounts or difficulty accessing features post sign-up.
- Discontent with refund policy, particularly no refunds when canceling applications or subscription mid-term.
- Claims of unfair practices, including perceived scam-like behavior or software bias.
TurboTenant Premium Refund Script
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Dear TurboTenant Premium, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
TurboTenant Premium Refund Policy
TurboTenant Premium subscription can be canceled anytime by navigating to Account Settings, then Billing, and selecting Cancel next to the subscription. Users can also turn off auto-renewal to stop future billing. Refund requests must be submitted via a Refund Request form, which the Accounting Department reviews within 6-10 business days.
The Easiest Way to Get a TurboTenant Premium Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from TurboTenant Premium—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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