Vacations To Go is a company that helps you find great deals on cruises and travel packages, especially last-minute and group trips. They offer a free subscription to their popular weekly cruise newsletter, which shares special discounts and insider deals that you won’t easily find anywhere else. There’s no charge for the newsletter subscription, and you can unsubscribe anytime. If you see charges from them, it’s usually related to deposits or payments for trips you've booked, but the subscription itself is free.
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The cancellation process involves multiple contacts with customer service representatives and managers, as well as a lack of proactive service and some confusion in handling cancellations, which indicates a moderately challenging experience for the consumer.
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How to Cancel Vacations To Go: Step by Step
If you purchased through VacationsToGo.com:
- Log in to your Vacations To Go account using your email address and password.
- Navigate to the Account Settings section.
- Find the Membership or Subscription management option.
- Select the option to Cancel Membership or Unsubscribe from newsletters.
- Follow the prompts to confirm your cancellation.
- If needed, contact customer service directly at 1-800-510-4002 for assistance with the cancellation process.
Tips & Tricks for Canceling Vacations To Go
- Initiate cancellation immediately,
- Send a formal written cancellation request,
- Use firm, clear language
- Document all interactions,
- Be prepared for persistent sales pressure,
- If available, use legal assistance,
- Escalate via official complaint channels
- Leverage timing strategically,
- Prepare for non-refundable deposits,
- If dealing with cruise bookings through Vacations To Go,
Vacations To Go Customer Service Info
If you need assistance, here's how you can get in touch with Vacations To Go's support team.
Cancel Vacations To Go Script
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Dear Vacations To Go Team,
I hope this message finds you well. I'm writing to request the cancellation of my subscription as I am currently unable to utilize the services due to personal reasons. I appreciate the value your platform offers but have decided to take a break from travel planning for the foreseeable future.
Please confirm the cancellation at your earliest convenience. Thank you for your assistance.
Best regards,
Frequently Asked Questions
Vacations To Go does not provide a specific membership or subscription cancellation policy openly on their website. Generally, refund eligibility and cancellations are tied to the cruise line's own policies; you must cancel within the cruise line's designated cancellation period to qualify for a refund. There may be charges or fees for cancellations or changes, as per third-party terms, but there is no explicit mention of a subscription membership bill cancellation policy on their site.
You do not need your password to cancel your subscription with Vacations To Go. According to user experiences shared online, cancellations can be made simply by providing your email and first name without the need to remember your password. Therefore, you can cancel without logging in. If you do need to reset your password for account access, you can do so at this URL: https://www.vacationstogo.com/contactus.cfm for further assistance or password reset options.
- The program was just not for us, indicating mismatch of expectations and actual experience.
- Sales tactics described as trickery, with salespeople not informing buyers about their rights, such as the 5-day cancellation period.
- Buyer's remorse felt by multiple users after purchase.
- Rude treatment by sales staff once a decision to cancel is made, leading to dissatisfaction.
- Confusion and frustration over contract terms and refund policies, making it difficult to understand obligations.
- Feeling trapped due to aggressive sales tactics and pressure to commit.
- Stress on the importance of the 5 business day cancellation period which some buyers were not properly informed about.
- Disputes with credit card companies needed to reclaim funds after cancellation attempts, showing complexity in refund process.
- Incentives like free nights or yacht memberships becoming non-refundable or used as pressure points in the cancellation process.
- Feeling misled or uninformed at the time of signing contracts.
- Frustration with a difficult cancellation process requiring persistent follow-up from customers.
Vacations To Go generally does not impose its own cancellation fees or lock-ins; however, cancellation policies and potential penalties are dictated by the cruise lines or travel providers, not Vacations To Go itself. Users should be aware that refunds may take time, and some cruise lines may charge non-refundable fees or impose strict cancellation rules. There are no typical gimmicks from Vacations To Go to prevent cancellation, but be prepared that refunds depend largely on the cruise line's policies, and payments may be processed by third parties which can complicate refunds.
Before cancelling your Unlimited Vacation Club (UVC) membership through Vacations To Go, be aware that you will lose access to luxury perks and exclusive vacation experiences provided by UVC. Membership offers access to a wide selection of top-tier resorts in prime vacation spots such as the Caribbean and Europe, along with personalized benefits like concierge services, preferred access, and early check-in accommodations. You will also lose preferential rates on hotel stays, cruises, car rentals, dining, and shopping, as well as dedicated customer service to assist with your vacations. Cancelling means forfeiting all these exclusive benefits and services, so it is important to consider what you might miss before making the decision to cancel.
- Full name as it appears on your booking or membership
- Booking or reservation number
- Contact information (such as phone number and email used to make the booking)
- Details of the trip, cruise, or service you wish to cancel (destination, departure date, etc.)
- Reason for cancellation (may be requested by the counselor)
- Proof of payment or receipt (for billing disputes or refunds)
- Identification documents (such as passport details, if applicable)
- Payment method details (for potential refunds)
- Any applicable cancellation confirmation sent by Vacations To Go or the travel provider
- Contacting your Vacations To Go cruise counselor immediately is required to initiate cancellation
We've actually written a step by step guide on how to get a refund from Vacations To Go. Check it out!
The Easiest Way to Cancel Vacations To Go
If you’re frustrated trying to cancel your subscription, membership, or bill from Vacations To Go—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Vacations To Go?
Vacations To Go, VacationstoGo, Vacations 2 Go, VTG, VTO, VacationstoGo.com
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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