Vonage is a company that offers phone service plans primarily focused on home phone and internet calling. They have subscription plans where you pay a monthly fee for a calling plan, and you might get billed for things like extra phone lines, fax lines, or international calls that aren't included in your plan. Payments are usually automatically deducted each month using your saved credit card, and you get billed electronically without paper bills. If you are seeing charges from Vonage, it's likely for your monthly phone service subscription or extra usage beyond your plan, and you manage payments and billing details online in your account.
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Cancelling a Vonage subscription requires calling their customer support during business hours or, inconsistently, using an online form which is not prominently available. This lack of straightforward online cancellation and restricted phone hours increase the difficulty for the consumer.
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minutes to cancel a Vonage subscription.
How to Cancel Vonage: Step by Step
If you purchased through Vonage Online Account:
- Sign in to your Online Account.
- Click the Profile tab at the top of the page to view your account details.
- Click the Cancel Account link in the Help section on the right side of the page.
- Complete the form, review important information, choose your cancel date, then submit.
If you purchased through Vonage Customer Service:
- Call 1-732-944-0000.
- Availability is Monday to Friday: 9 AM to Midnight ET, Saturday and Sunday: 9 AM to 8 PM ET.
- Speak with a representative to request your cancellation.
If you purchased through Vonage Business Account:
- If you are a Super User or Account Administrator, sign in to the Admin Portal.
- Go to Account Details.
- Follow the options to cancel your services.
If you purchased through Vonage Business Customer Service:
- Call the provided phone number during business hours for assistance with cancellation.
- Ensure you have the necessary permissions to cancel the account.
Tips & Tricks for Canceling Vonage
- Have your PIN number ready when calling Vonage to avoid the 'I Don't Know' cancellation dead-end.
- Calmly and firmly insist on cancellation without providing detailed reasons. Use a generic excuse like "For personal and confidential reasons, I cannot answer that question" when asked why you're cancelling.
- Be persistent and patient. Cancellation attempts can take several days or even weeks, with frequent hold times and repeated calls.
- Use the direct Vonage Account Management phone number: 1-888-288-7435 for cancellations.
- Ignore or firmly decline retention offers and don’t engage in extended negotiation; keep repeating your intent to cancel.
- Consider replacing your credit card used for Vonage payments with a privacy.com card or call your bank to get a new card number to block unauthorized future charges if cancellation is not confirmed.
- Record your cancellation calls for your records in case of dispute.
- If initially unsuccessful, escalate by calling multiple times, trying different phone lines (cell phone, Vonage line), and keeping a log of all interactions.
- Request written confirmation that your service is cancelled and no further charges will be made.
Vonage Customer Service Info
If you need assistance, here's how you can get in touch with Vonage's support team.
Cancel Vonage Script
Script
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Dear Vonage Support,
I hope this message finds you well. I am writing to request the cancellation of my Vonage subscription. Due to changes in my personal circumstances, I am no longer in need of the services provided.
I would appreciate your assistance in finalizing this cancellation at your earliest convenience. Please confirm that my account will be closed and that I will not incur any further charges.
Thank you for your understanding and support!
Best regards,
Frequently Asked Questions
Vonage requires customers to cancel their service either online through their account or by calling 1-877-272-0528 during business hours. If you cancel within the 30-day Money Back Guarantee period, the device must be returned promptly to avoid charges for the Equipment Rebate. Cancelling after this period but within one year of activation incurs a disconnection fee of $29.99 (for accounts activated on or before Oct 19, 2016) or $120.00 (for accounts activated on or after Oct 20, 2016) per line. Different terms apply for Quebec residents.
To cancel your Vonage subscription, you can do so either online or by phone. If you want to cancel online, you will need to sign in to your Vonage Online Account, which requires your password. You can reset your password if needed at this URL: https://secure.vonage.com/account/resetPassword.html. If you choose to cancel by phone, there is no explicit mention of needing your password to do so, so you may be able to cancel without it by calling their support.
- Difficulty in canceling the service due to complex or obstructive procedures.
- Continued charges even after attempting cancellation, leading to frustration over unauthorized billing.
- Poor customer service, including unresponsive support and issues with getting through on the phone.
- Fear of losing phone number used as a tactic to discourage cancellation.
- Allegations of "dark patterns" and illegal charges that trap customers into keeping the service.
- Long wait times or inability to reach a live representative to process cancellation.
- Legal actions and class action lawsuits highlighting widespread issues with cancellation and billing.
Vonage has several notable cancellation restrictions to be aware of. You cannot cancel online easily; you typically must call their support line to cancel. Important fees apply if you cancel after the 30-day Money Back Guarantee period but within one year of your service activation — this includes a Disconnection Fee ($29.99 per line for older accounts or $120 per line for newer accounts) and the requirement to repay the Equipment Rebate if you cancel early. Additionally, you must return any devices promptly if you cancel within the money-back period or face charge for the equipment. These terms create potential financial penalties and hassle around early cancellation that can be painful to navigate.
Before cancelling your Vonage subscription, know that cancellation cannot be done online and requires calling Vonage's support line during business hours. You will lose access to your phone service and associated features immediately upon cancellation. If you cancel after the 30-day Money Back Guarantee period and within one year, you may incur a disconnection fee ($29.99 or $120 per line depending on activation date) and be charged the full Equipment Rebate amount. Additionally, if you cancel within the Money Back Guarantee period, you must return your device promptly to avoid the Equipment Rebate charge. Keep in mind that number transfer takes at least 15 business days and Vonage's 9-1-1 service has limitations compared to traditional services.
- Account number
- PIN number (if applicable)
- Registered email address on the account
- Registered billing address
- Name of the account holder
- Phone number associated with the account
- Return of equipment (required if canceling within the Money Back Guarantee period)
- Access to your online account (if canceling online)
- Knowledge of your security questions/answers (if prompted for verification)
- Authorization as account owner (only the account holder or authorized user can cancel)
We've actually written a step by step guide on how to get a refund from Vonage. Check it out!
The Easiest Way to Cancel Vonage
If you’re frustrated trying to cancel your subscription, membership, or bill from Vonage—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Vonage?
VONAGE, VONAGE.COM, VONAGE CA, Vonage Communications, Nexmo, VONAGE*VONAGE, Vonage API, Vonage Cloud, VONAGE*NET, VONAGE.MOBILE, VONAGE*BILLING
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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