Webpass (Google Fiber) offers a 1 Gig Internet plan for $70 a month. It includes super-fast speeds up to 1 gigabit per second for uploading and downloading, and comes with a Wi-Fi 6E router along with extenders to boost your Wi-Fi around your home. You can set it up yourself using an app or get it professionally installed for free. Your monthly bill covers the internet service and equipment, and there’s even a refund if your internet is down more than 45 minutes.
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The cancellation process for 1 Gig Internet (Webpass) involves either contacting them online via their contact page or calling a customer service number. The process appears straightforward with clear instructions available online and no reported major hurdles, but some users may experience waiting times or minor issues related to refunds or contract terms which lower the ease slightly.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a 1 Gig Internet subscription.
How to Cancel 1 Gig Internet: Step by Step
If you purchased through the Webpass website:
- Go to the Webpass contact page by navigating to webpass.net/contact.
- Fill out the contact form with your account details and request to cancel your subscription.
- Include necessary details such as your name, email address, and account number to ensure proper identification.
- Submit your cancellation request and wait for confirmation from Webpass regarding your subscription cancellation.
If you purchased through phone:
- Call Webpass customer support at their support number.
- Provide your account information to the representative.
- Request to cancel your subscription, stating your reason if necessary.
- Ask for a confirmation of the cancellation to be sent to your email.
If you need assistance, here's how you can get in touch with 1 Gig Internet's support team.
Tips and Tricks for Getting a 1 Gig Internet Refund
- Answer no questions about why you are leaving; simply say "because you are leaving" to avoid retention tactics.
- Give intentionally ridiculous or vague reasons for cancellation to confuse retention agents.
- Use repeated cancellation calls every 6 months as a negotiation tool to get discounted rates.
- Claim you are moving to an area where they do not provide service to avoid pushback.
- Say you are switching to a competitor with a lower price or better offer to trigger a retention discount offer.
- Time your cancellation call right before your billing cycle ends to prevent extra charges.
- Use personal or extreme circumstances (e.g., moving abroad, going to jail) to discourage questions.
- Escalate by asking for a manager if the first agent resists cancellation.
Why Do People Request Refunds from 1 Gig Internet
- Unreliable internet service due to mm wave technology causing frequent outages and high packet loss.
- Poor customer service with uninformed representatives, long wait times for technician visits, and ineffective troubleshooting.
- Frequent outages and slow issue resolution, with support often unaware of or not reporting outages.
- Fighting customers on credits or compensation even for extended service interruptions.
- Slow and lossy internet performance during peak hours, causing frustration for users.
- Basic, low-quality router provided that may not cover large units effectively.
- Irritating hold music and long wait times on customer support calls.
- Congestion and oversubscription causing degraded service quality.
- Desire to switch to actual fiber optic internet instead of mm wave wireless technology.
- Installation issues such as not receiving promised equipment.
1 Gig Internet Refund Script
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Dear 1 Gig Internet, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
1 Gig Internet Refund Policy
1 Gig Internet (Webpass.net) requires customers to inform them of a disconnect date via their portal or phone to cancel service. Month-to-month customers get a prorated final bill or full billing if there's a balance, while annual customers do not receive refunds except for overpayments. Equipment must be returned in working condition within 60 days post-cancellation to avoid replacement fees ($100-$120).
The Easiest Way to Get a 1 Gig Internet Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from 1 Gig Internet—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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