Table of Contents

    How to Cancel AT&T

    The Ultimate Step by Step Guide to Cancelling an AT&T Subscription or Membership (att.com)
    By
    Bella K.
    Angelique. P
    |
    Published
    July 1, 2025
    |
    Updated
    July 1, 2025
    AT&T is a company that provides wireless phone service, internet, TV, and home phone services. If you get billed by AT&T, it's likely for one or more of these services, including your monthly plan, any new devices you buy on installment, or special promotions. Their bills also include taxes, fees, and sometimes discounts or credits if you have things like AutoPay set up or bundled services. You can pay your bills easily online either by logging into your AT&T account or using a quick pay option without signing in.

    Difficulty

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    Cancelling AT&T wireless or other services generally requires calling a customer service number which can involve wait times and talking to a representative. Some cancellation options are available online only for certain states, necessitating account creation and potentially complicating the process.

    Estimated Time

    On average, it takes 00 00 minutes to cancel a Spotify subscription.

    How to Cancel AT&T: Step by Step

    If you purchased through AT&T Wireless:

    1. Call 800.331.0500 to speak with a representative or utilize the chat feature if available.
    2. Verify your identity as the account owner.
    3. Request to cancel your wireless service or remove a line.
    4. Understand that you may be responsible for the full billing period and any unpaid installment balances.
    5. In Illinois and New York, you may also visit att.com/myatt to cancel online.

    If you purchased through AT&T Internet, Home Phone, or U-verse TV:

    1. Call 800.288.2020 to initiate the cancellation process.
    2. Confirm that you are the account owner.
    3. Be aware that fees may apply if you cancel before the service commitment ends.
    4. If you cancel on a holiday, your request will be processed the next business day.
    5. Account-related emails will be retained for 30 to 60 days after service cancellation.

    If you purchased through DIRECTV STREAM:

    1. Sign in to your account on the AT&T website.
    2. Navigate to Manage my TV Subscription.
    3. Select Cancel my subscription and follow the prompts to complete the cancellation.
    4. Note that you can continue using your service until the end of your billing cycle after cancellation.
    5. If under contract, be aware of potential Early Termination Fees if cancelled after 14 days.

    Tips & Tricks for Canceling AT&T

    • Use the port out method: Dial *PORT# from your AT&T phone to get your port PIN; porting your number out automatically cancels your service without needing to call.
    • Do not call to cancel service ahead of time: Just port your number to end the service immediately. Calling early can result in delays or being persuaded to stay.
    • Call 611 and ask for the loyalty or retention department: This avoids transfers and increases chances of immediate cancellation or better resolution.
    • Be clear and firm: State you want the service cancelled effective immediately and that you are moving or switching providers—use direct language like “I want to cancel today, not at the end of the billing cycle.”
    • Time your cancellation towards the end of billing cycle: Since charges are not prorated, cancelling late in the billing period can maximize your payment.
    • Escalate if needed: Request to speak with a manager if frontline reps resist cancelling. Getting a manager in a "good mood" or offering to escalate complaints may help.
    • On weekends or off-hours: Cancellation department may be closed—porting out your number is the only guaranteed immediate way to cancel service outside business hours.
    • Be prepared for persistence: Reps often offer deals or say cancellation is immediate and non-prorated to dissuade you. Stay calm and restate your request firmly.
    • Final bills and fees: Any remaining installment payments or early termination fees are due immediately upon cancellation.
    • For prepaid services: Simply stop refilling your account; no need to call or contact AT&T.
    • If cancelling multiple lines or devices: Additional steps may be required for tablets or watches—call to specifically cancel those lines.
    • Use official AT&T cancellation web pages as backup: But note success depends mainly on direct phone cancellation or porting out.

    AT&T Customer Service Info

    If you need assistance, here's how you can get in touch with AT&T's support team.
    Get help cancelling subscriptions
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    Cancel AT&T Script

    Script
    Copy
    Dear AT&T Customer Service,

    I am writing to request the cancellation of my subscription effective immediately. Unfortunately, I am no longer able to continue with the service due to personal financial constraints. I would appreciate a confirmation of my cancellation at your earliest convenience.

    Thank you for your assistance.

    Best regards,

    Frequently Asked Questions

    What is AT&T's Cancellation Policy?

    AT&T's cancellation policy for wireless service states that if you cancel in the middle of a billing period, you are responsible for the entire period without proration. If you have an installment plan, the remaining balance is due immediately upon cancellation. An Early Termination Fee (ETF) applies if you cancel before your service commitment ends, prorated for each full month completed. Device returns are allowed within 14 days under the return policy. To cancel, you can use chat or call 800.331.0500, with some online cancellation options available for certain states.

    Do I Need My AT&T Password to Cancel?

    To cancel your AT&T subscription, you generally need to be the account owner and provide account verification, which often includes your account password or passcode. Cancellation is typically done by calling AT&T's customer service at 800.288.2020, where you may be asked for your password or passcode for authentication. If you don't remember your password, you can reset it at this URL: https://www.att.com/my/#/login/forgotPassword. So, yes, you will likely need your password or passcode to cancel your subscription, and you can reset it if necessary.

    Why Do People Cancel AT&T?

    • Bad customer service
    • Too expensive pricing compared to value
    • Failure to have a needed or suitable plan
    • Limited or lousy signal strength and coverage issues
    • Billing issues, including being billed after cancellation
    • Upselling and aggressive retention tactics during cancellation attempts
    • Difficulty in canceling the service, including complicated procedures
    • Unwanted upgrade fees or charges after canceling or changing plans
    • Old or outdated plans and devices that don't meet current needs

    Can I Cancel AT&T at Any Time?

    AT&T may impose early termination fees (ETFs) if you cancel your wireless or internet service before fulfilling a contract term commitment. For wireless service, if you bought a device under contract and cancel early, the ETF can be up to $325 for smartphones or $150 for other devices, decreasing by a set amount for each month served. For internet service, you can cancel within 14 days without a fee, but after that, an ETF applies if you have a term commitment, and the fee is prorated monthly. These contracts and fees are the major hurdles that can prevent immediate cancellation without penalty.

    What Should I Know Before Cancelling AT&T?

    Before cancelling your AT&T subscription, there are several important things to know. If you cancel in the middle of a billing period, you are responsible for the entire period's charges as they are not prorated. Any remaining unpaid installment balance on devices or accessories linked to your line will be due immediately with your final bill. You may also have to pay an Early Termination Fee (ETF) if you cancel before the end of your service commitment, although this fee is prorated for each month you've completed. Additionally, if you recently activated a device within 14 days, you can return it under AT&T's Wireless Return Policy with no restocking fee for online purchases. Cancelling will also result in losing access to all the services and features tied to your subscription.

    What Information Do I Need to Cancel AT&T?

    Can I Get a Refund from AT&T?

    We've actually written a step by step guide on how to get a refund from AT&T. Check it out!

    The Easiest Way to Cancel AT&T

    If you’re frustrated trying to cancel your subscription, membership, or bill from AT&T—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.

    Start reclaiming your money today with Chargeback

    What Are Some Alternatives to AT&T?

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    AT&T May Show Up On Your Statement As:
    AT&T COR DF, AT&T MOBILITY RECURRING, AT&T UVERSE PAYMENT, AT&T *PAYMENT, ATT BILL PAYMENT, VESTA AT&T MOBILITY, ATT PAYMENT PPD ID: 9864031004, ATT*BILL PAYMENT TX 03/25, ONSTAR DATA PLAN- AT&T, ONSTAR DATA PLAN AT&T, ATT BILL PAYMENT XXXXX0500, PAYMENT TO AT&T, AT&T FORDDATAPLAN, ATT*BILL PAYMENT TX 07/19, AT&T MOBILITY BILL PAYMENT, AT&T MOBILITY PAYMENT, WEB AUTHORIZED PMT ATT, AT&T *PAYMENT FL 03/06, AT&T *PAYMENT FL 04/04, AT&T MOBILITY RECURR800-288-2020, ACH Debit - Att Payment 3110020, ATT* BILL PAYME, VESTA *AT&T PREPAID, External Withdrawal ATT - / Payment, Electronic Withdrawal Att, ACH Payment ATT Payment, PURCHASE ATT* BILL PAYMENT, Withdrawal ATT, AT&T U-VERSE Bill Payment, ATT/Payment, ATT*VEHICLE DATA PLAN, Point Of Sale Withdrawal ATT* BILL PAYMENT, AT&T MOBILITY PAYMEN800-288-2020, Withdrawal-ACH-A-9864031004 ATT (PAYMENT), At&t services, VESTA *AT&T PREPAID OR, ACH Withdrawal ATT - Payment, ATT* BILL PAYMENT T, ZOOM MEETING WITH AT&T, Checking Withdrawal-ACH-A-ATT ATT (Payment), POS Debit ATT* BILL PAYME 4331 COMMUNICATIONS DR D, AT&T *PAYMENT FL Digital Account Number XXXXXXXXXX, PURCHASE AT&T *PAYMENT, Web Authorized Pmt At&t Uverse, POS W/D ATT* BILL PAYMENT /, ATT RETRY PYMT, Web Authorized Pmt At&t (meritech), ATT* BILL PAYMENT 4814 TX 0001, Payment Family Name ATT COID986X, Point Of Sale Withdrawal ATT* / BILL PAYMENT TXUS, POS ATT* BILL PAYMENT, Web Authorized Pmt At&t Mobility, ATT*BILL PAYMENT TX Digital Account Number XXXXXXX, Electronic Withdrawal At&t, ATT PPD ASHLEY HOEGH Payment ACH Debit, Payment BOYD MIDDLETON ATT COID9, ATT Payment 98640310XX, Withdrawal Debit ATT* BILLPAYMENT, AT&T VEHICLE DATAPLAN, ATT* BILL PAYMENT DDA POS PURCHASE CD7393, AC-ATT -Payment, DEBIT CARD ATT BILL PAYMENT, Recurring Payment VESTA *AT&T PRE OR #9293, Ext WD ATT - Payment, Withdrawal Debit ATT*PAYMENT800-331-0500, ACH Electronic Debit - ATT Payment, ATT* BILL PAYME800-331-0500 T..., ATT* BILL PAYMENT|MERCHANT PU..., Payment CHARLES AMOS ATT COID986, ACH Withdrawal / AT&T UVERSE, VISA DDA PUR AP 405523 ATT BILL PAYMENT *, AT&T BILL PAYMENT, ATT* BILL PAYMENT TX Card# ***939, AT&T BILL (SBC-AR,KS,MO,OK,TX) Bill Payment, Recurring Debit Purchase Card 9886att*bill Payment, POS PURCH / ATT* BILL PAYMEN 4814 TX DALLAS ATT* B, ATT* BILL PAYMENT CARD: 347*, Debit: Signature purchase from 844010106889 ATT* B, ATM Point of Sale ATT*BILL PAYMENT ATT*BILL PAYMEN, ATT TYPE: Payment ID: CO: ATT NAME:, ACH Withdrawal ATT, Payment, KRAIG SCHNEIDER, PURCHASE VESTA *AT&T PREPAID, Debit Card W/D:?Master Money ATT* BILL?PAYMENT 433, AT&T AT&T PPD 0000049733, Ext W/D ATT - Payment, VESTA *AT&T PREPAID CARD: 3471, AT&T MOBILITY ONLINE PMT CKFXXXXX5309POS, POS Purchase Non-PIN ATT*PAYMENT, Bill payment Withdrawal ATT*BILL PAYMENT TX , ATT*CONS PHONE PMT, ATT Payment XX1423 PPD, ATT* BILL PAYMEN, TX DALLAS 4331 COMMUNICATIONS D., Withdrawal ACH ATT TYPE: Payment ID: 9864031004 CO, ATT* BILL PAYMENT DALLAS TX 4331 COMMUNICA, POS Purchase ATT* BILL PAYMENT, Pos Debit- 5323 5323 Att* Bill Payment, Debit: Signature purchase from 844010069889 ATT*BI, Payment to AT&T Services, Inc., ACH Transaction - ATT Payment 0003110020 ACH DEBIT, Payment to ATT* BILL PAYMENT, Payment ATT ID9864031004, Point Of Sale Withdrawal ATT* BILL PAYME 433X COMM, ACH - ATT Payment, ATT RETRY PYMT PPD ID: 9864031004, ATT*BILL PAYMENT TX 11/24, ATT Payment TANITA KUYKENDALL, Payment Family Name ATT COID9864, ATT Payment 9864031004, ATT Payment MCKINNEY C, ATT Payment d shankle, ATT* BILL PAYMENT TX Card# **5939, ATT* BILL PAYMENT CARD: 3471, ATT TYPE: Payment ID: CO: ATT NAME: MANSFIELD, ACH Withdrawal ATT, Payment, SCHNEIDER, ATT TYPE: Payment ID: 1005 CO: ATT NAME: SHELIA MA, ATT Payment Roger St Sauver, Point Of Sale Withdrawal ATT* BILL PAYME 4331 COMM, PURCHASE AT&T COR DF, ATT* BILL PAYME 4331 COMMUNICATIONS 800331050

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