The Ultimate Step by Step Guide to Cancelling a VSP Vision Care Subscription or Membership (vsp.com)
By
Bella K.
|
Published
June 30, 2025
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Updated
July 18, 2025
VSP Vision Care offers individual and family vision insurance plans that cover eye exams, glasses, lenses, and lens enhancements like progressive lenses and scratch resistance. Members pay copays and any costs above their frame or lens allowances directly to the eye doctor, with network providers handling claims for you, so you usually don't have to submit paperwork. Plans can be used immediately after enrollment with no waiting period, and there are options to customize your coverage to save money. If you are seeing charges from VSP, it’s likely from your vision plan premiums or copays tied to your eye care services.
Cancelling a VSP Vision Care subscription requires sending a cancellation letter and request for refund either by mail or fax. While the process is straightforward, it is not instant or digital-only, requiring some effort to prepare and send documentation, making it moderately difficult.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a VSP Vision Care subscription.
Tips and Tricks for Getting a VSP Vision Care Refund
Start with a polite but firm email complaint about billing issues to VSP; users report they often knock off a significant portion of the bill.
Call VSP customer service and use the phone tree sequence press 1 then 3 to reach the membership department quickly.
Be aware of the 12-month minimum contract requirement; cancellations are typically not allowed until this period is over unless no benefits have been used.
If still within contract, try to escalate to a supervisor or manager, and use clear language emphasizing financial hardship or change in benefits (like new employer coverage).
Consult the optical office where you received your glasses because they may have a local remake or exchange policy that can indirectly help you leverage changes.
Timing matters: Users advise to wait until the contract period ends if possible, as midterm cancellation is nearly impossible.
If stuck, try to get the "right person" on the call who has the authority to make exceptions or cancellations.
Voice concerns clearly about dissatisfaction when contacting VSP directly, as they may contact your optical office on your behalf and potentially allow benefit reinstatement.
Understand that refunds and cancellations are rare, and multiple pairs of glasses or switching providers within coverage year might still be an option.
Why Do People Request Refunds from VSP Vision Care
High monthly premiums compared to the perceived value of benefits.
Limited coverage benefits beyond eye exams and a small allowance for contact lenses.
Better pricing available for contacts and glasses outside the VSP network, especially online vendors.
Inconvenient restrictions such as only being able to use certain partners like Eyeconic for contact lens allowances.
Lack of clear communication regarding out-of-network reimbursement options and coverage details.
Annual contracts requiring users to commit for a year, making early cancellation difficult or costly.
Customer dissatisfaction with the value received versus the cost, leading to plans being perceived as not worth it.
Employer or plan changes causing members to lose coverage or switch plans through their HR departments.
Non-payment issues potentially leading to automatic plan cancellation.
VSP Vision Care Refund Script
Script
Copy
Dear VSP Vision Care, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
VSP Vision Care Refund Policy
VSP Vision Care membership cancellation depends on the type of plan. For employer-provided coverage, cancellation must be done through the employer's HR department. Individual plan members can manage changes or cancellations by logging into their VSP member account or contacting VSP customer service directly.
The Easiest Way to Get a VSP Vision Care Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from VSP Vision Care—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
VSP Vision Care typically allows cancellation within the first 30 days after receipt of membership materials, during which you can get a full refund minus a processing fee. However, after this period, there may be a minimum contract period (often 12 months) that can act as a lock-in preventing immediate cancellation. If you cancel early, you might be responsible for payments or fees related to services or materials received, so be cautious of potential early cancellation penalties or contract terms that restrict canceling at any time.
High monthly premiums compared to the perceived value of benefits.
Limited coverage benefits beyond eye exams and a small allowance for contact lenses.
Better pricing available for contacts and glasses outside the VSP network, especially online vendors.
Inconvenient restrictions such as only being able to use certain partners like Eyeconic for contact lens allowances.
Lack of clear communication regarding out-of-network reimbursement options and coverage details.
Annual contracts requiring users to commit for a year, making early cancellation difficult or costly.
Customer dissatisfaction with the value received versus the cost, leading to plans being perceived as not worth it.
Employer or plan changes causing members to lose coverage or switch plans through their HR departments.
Non-payment issues potentially leading to automatic plan cancellation.
Member ID
First and last name of the primary member
Date of birth of the primary member
Address (may be required or requested in written requests)
Email address (optional but sometimes requested)
Phone number (optional but sometimes requested)
Coverage or policy details (such as plan type, effective date of the plan)
Last 4 digits of the primary member’s SSN (sometimes requested for verification)
Termination reason (may be needed for cancellations)
Written cancellation request detailing your intent to cancel
Before cancelling your VSP Vision Care subscription, it's important to know that your coverage will end, and you will lose access to all vision benefits provided by the plan. If you cancel, some spectacle frame and lens brands may no longer be available to you or covered. You should submit a written cancellation request to VSP Member Services to formally cancel. Also, if you cancel the plan within 30 days of delivery, you can get a refund of the premium paid, minus a processing fee. Remember, unpaid premiums for 30 days can also result in cancellation of coverage automatically.
VSP Vision Care membership cancellation depends on the type of plan. For employer-provided coverage, cancellation must be done through the employer's HR department. Individual plan members can manage changes or cancellations by logging into their VSP member account or contacting VSP customer service directly.
To cancel your VSP Vision Care subscription, it appears you do not necessarily need your password if you choose to call their customer service. You can call VSP Member Services at 1-800-877-7195 to request cancellation, and they should be able to assist you via phone without requiring a password. However, if you want to manage your subscription online, including cancellation, you likely need to log in with your password. If you have forgotten your password, you can reset it here: https://www.vsp.com/forgot-login. This gives you phone option access without a password but also an online route if you prefer to manage it yourself.
We've actually written a step by step guide on how to get a refund from VSP Vision Care. Check it out!
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your VSP Vision Care subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your VSP Vision Care account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel VSP Vision Care online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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