VSP Vision Care offers individual and family vision insurance plans that cover eye exams, glasses, lenses, and lens enhancements like progressive lenses and scratch resistance. Members pay copays and any costs above their frame or lens allowances directly to the eye doctor, with network providers handling claims for you, so you usually don't have to submit paperwork. Plans can be used immediately after enrollment with no waiting period, and there are options to customize your coverage to save money. If you are seeing charges from VSP, it’s likely from your vision plan premiums or copays tied to your eye care services.
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Cancelling a VSP Vision Care subscription requires sending a cancellation letter and request for refund either by mail or fax. While the process is straightforward, it is not instant or digital-only, requiring some effort to prepare and send documentation, making it moderately difficult.
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How to Cancel VSP Vision Care: Step by Step
If you purchased through VSP Vision Care:
- Log in to your VSP member account at vsp.com.
- Navigate to the Account Settings or Manage Membership section.
- Locate and click on the Unregister My Account link.
- Follow the on-screen prompts to confirm your account cancellation.
- If your vision coverage is through your employer, contact your Human Resources Department directly to cancel your coverage.
Tips & Tricks for Canceling VSP Vision Care
- Start with a polite but firm email complaint about billing issues to VSP; users report they often knock off a significant portion of the bill.
- Call VSP customer service and use the phone tree sequence press 1 then 3 to reach the membership department quickly.
- Be aware of the 12-month minimum contract requirement; cancellations are typically not allowed until this period is over unless no benefits have been used.
- If still within contract, try to escalate to a supervisor or manager, and use clear language emphasizing financial hardship or change in benefits (like new employer coverage).
- Consult the optical office where you received your glasses because they may have a local remake or exchange policy that can indirectly help you leverage changes.
- Timing matters: Users advise to wait until the contract period ends if possible, as midterm cancellation is nearly impossible.
- If stuck, try to get the "right person" on the call who has the authority to make exceptions or cancellations.
- Voice concerns clearly about dissatisfaction when contacting VSP directly, as they may contact your optical office on your behalf and potentially allow benefit reinstatement.
- Understand that refunds and cancellations are rare, and multiple pairs of glasses or switching providers within coverage year might still be an option.
VSP Vision Care Customer Service Info
If you need assistance, here's how you can get in touch with VSP Vision Care's support team.
Cancel VSP Vision Care Script
Script
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Dear VSP Vision Care Team,
I hope this message finds you well. I would like to formally request the cancellation of my vision care subscription. Due to recent personal circumstances, I am unable to continue my membership at this time.
I appreciate the services provided and your understanding regarding my situation. Please let me know if any further information is needed to process this cancellation.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
VSP Vision Care membership cancellation depends on the type of plan. For employer-provided coverage, cancellation must be done through the employer's HR department. Individual plan members can manage changes or cancellations by logging into their VSP member account or contacting VSP customer service directly.
To cancel your VSP Vision Care subscription, it appears you do not necessarily need your password if you choose to call their customer service. You can call VSP Member Services at 1-800-877-7195 to request cancellation, and they should be able to assist you via phone without requiring a password. However, if you want to manage your subscription online, including cancellation, you likely need to log in with your password. If you have forgotten your password, you can reset it here: https://www.vsp.com/forgot-login. This gives you phone option access without a password but also an online route if you prefer to manage it yourself.
- High monthly premiums compared to the perceived value of benefits.
- Limited coverage benefits beyond eye exams and a small allowance for contact lenses.
- Better pricing available for contacts and glasses outside the VSP network, especially online vendors.
- Inconvenient restrictions such as only being able to use certain partners like Eyeconic for contact lens allowances.
- Lack of clear communication regarding out-of-network reimbursement options and coverage details.
- Annual contracts requiring users to commit for a year, making early cancellation difficult or costly.
- Customer dissatisfaction with the value received versus the cost, leading to plans being perceived as not worth it.
- Employer or plan changes causing members to lose coverage or switch plans through their HR departments.
- Non-payment issues potentially leading to automatic plan cancellation.
VSP Vision Care typically allows cancellation within the first 30 days after receipt of membership materials, during which you can get a full refund minus a processing fee. However, after this period, there may be a minimum contract period (often 12 months) that can act as a lock-in preventing immediate cancellation. If you cancel early, you might be responsible for payments or fees related to services or materials received, so be cautious of potential early cancellation penalties or contract terms that restrict canceling at any time.
Before cancelling your VSP Vision Care subscription, it's important to know that your coverage will end, and you will lose access to all vision benefits provided by the plan. If you cancel, some spectacle frame and lens brands may no longer be available to you or covered. You should submit a written cancellation request to VSP Member Services to formally cancel. Also, if you cancel the plan within 30 days of delivery, you can get a refund of the premium paid, minus a processing fee. Remember, unpaid premiums for 30 days can also result in cancellation of coverage automatically.
- Member ID
- First and last name of the primary member
- Date of birth of the primary member
- Address (may be required or requested in written requests)
- Email address (optional but sometimes requested)
- Phone number (optional but sometimes requested)
- Coverage or policy details (such as plan type, effective date of the plan)
- Last 4 digits of the primary member’s SSN (sometimes requested for verification)
- Termination reason (may be needed for cancellations)
- Written cancellation request detailing your intent to cancel
We've actually written a step by step guide on how to get a refund from VSP Vision Care. Check it out!
The Easiest Way to Cancel VSP Vision Care
If you’re frustrated trying to cancel your subscription, membership, or bill from VSP Vision Care—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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