Whoop offers health and fitness tracking through memberships that include a wearable device and app access. There are three main membership plans (ONE, PEAK, and LIFE) that vary in price and features, with options for things like sleep tracking, stress monitoring, and heart health insights. Customers usually get a one-month free trial and then pay annual fees depending on their chosen plan. If you see a bill from Whoop, it's likely for one of these memberships that provide ongoing updates, coaching, and health data tracking through their device and app.
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The cancellation process involves a straightforward selection of 'Cancel Membership' in the app membership section, which is easy to find and complete. However, user sentiment reveals some distrust and confusion about post-cancellation device handling and refund policies, slightly complicating the overall experience.
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How to Cancel Whoop: Step by Step
If you purchased through the Whoop App:
- Open the WHOOP app on your mobile device.
- Navigate to the More tab.
- Select My Account > Membership.
- Follow the in-app cancellation prompts to confirm cancellation.
If you purchased through Customer Support:
- Visit the Whoop support website at support.whoop.com.
- Look for contact options or support chat.
- Contact customer support and request to cancel your membership.
- Follow any instructions provided by customer service to complete the cancellation process.
Tips & Tricks for Canceling Whoop
- Use the direct cancellation link at app.whoop.com/membership/cancel because it is not available in the app, and the app tries to hide it.
- Cancel online, not in-app since the app doesn’t provide a cancel option and uses dark UX to discourage cancellation.
- Keep evidence of cancellation confirmation such as emails with return labels and cancellation confirmation.
- Return the device promptly with the provided return label to avoid extra charges.
- If charged after cancellation, escalate by emailing support persistently and request a refund politely but firmly.
- Mention lack of usage (e.g., device was off or unused) as justification for a refund if applicable.
- Use precise language like "I want to cancel my membership immediately," "Please provide a refund for the unused portion," and "I am returning the device as requested" to avoid ambiguity.
- Monitor bank/credit card statements after cancellation and dispute charges if the company continues billing despite cancellation.
- Timing matters: cancel before renewal date to retain access until that date and avoid unwanted charges; cancellations can take up to a couple of days to process.
- Some users have success by escalating via email multiple times and referencing terms of service changes or refund policies.
- Use a separate payment card or digital card to block future charges if worried about recurring fees.
- Be prepared for poor customer service with automated responses; escalate calmly and be persistent.
Whoop Customer Service Info
If you need assistance, here's how you can get in touch with Whoop's support team.
Cancel Whoop Script
Script
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Dear Whoop Customer Service,
I am writing to request the cancellation of my Whoop subscription. I appreciate the services provided, but due to changes in my routine and fitness needs, I no longer require the membership. I would appreciate your prompt assistance in processing this cancellation and confirming the cancellation date via email.
Thank you for your attention to this matter.
Best regards,
Frequently Asked Questions
Whoop allows cancellation of monthly memberships at any time, but the cancellation takes effect only at the end of the initial 12-month period or the current paid month, with no prorated refunds for mid-term cancellations. Members can cancel or change their membership via account settings, and must do so before the term ends to avoid further charges. WHOOP offers a 30-day return policy for a full refund minus shipping if the device is returned within 30 days of receipt; after this period, no refund is given. Additionally, a free one-month trial is available in select countries, with specific device return requirements during cancellation.
To cancel your Whoop subscription, you generally need to log in with your password to access the Membership section and cancel through the app or website. However, if you have forgotten your password, you don't necessarily need it to cancel; you can call Whoop customer service at 1-917-695-6866 to verify your identity and request cancellation support. You can also email support@whoop.com with your full name, registered email, and cancellation request for assistance. If you need to reset your password to access your account, you can do so at https://app.whoop.com/password-reset.
- Data value decreases over time: Users feel they get all desired insights early, and subsequent data becomes less valuable as it becomes repetitive.
- High subscription cost: $30/month is often viewed as too expensive relative to usage and benefits.
- Lack of new behavioral insights: After initial learning, users find no new actionable insights, leading to reduced engagement.
- Technical issues and inconvenience: Syncing delays, app lag, and device inaccuracy or irritation cause frustration.
- Already established fitness routines: Users with stable fitness habits see less need for WHOOP guidance.
- Switching to other devices: Preference for other wearables like Apple Watch or Oura ring for better features or comfort.
- Cost/benefit mismatch: Perception that the time and energy invested do not justify the subscription fees.
- Cancellation restrictions: Difficulty or inability to cancel or get refunds before subscription terms end.
- Usage decline: Reduced need as lifestyle changes or lack of feature utilization increases.
Whoop allows membership cancellation at any time. You have 30 days from receipt of the device to cancel your membership and return the device for a full refund minus shipping costs. After this 30-day window, you can still cancel at any time but without a refund. There are no apparent contracts, lock-ins, or early cancellation fees, but keep in mind the membership starts upon activation or 30 days after the strap is shipped, so timing matters if you want a refund.
Before canceling your WHOOP membership, know that you will immediately lose all licenses to use WHOOP services and your right to access the services once your membership ends. Your user content will no longer be available through the service, though you can request a copy of your data. If you cancel during a commitment period, cancellation becomes effective only after that period ends, and you won't receive prorated refunds for unused time. After cancellation, you cannot upload new data from your WHOOP device, and device warranties and services are tied to having an active membership with no unpaid fees. Any data collected during non-payment or inactive periods may be lost or unrecoverable.
- Access to your WHOOP account login credentials (email and password)
- Knowledge of your Membership or Subscription details (plan type, renewal date, etc.)
- Access to your Account Settings via https://app.whoop.com
- Payment information associated with the subscription if updating or verifying
- Order number or proof of purchase (may be needed when contacting customer support)
- Contact information for Whoop Member Support (such as through support.whoop.com or support@whoop.com)
- Return instructions for hardware (if required for cancellation or for free trial returns)
- WHOOP Device return tracking number (for device returns, especially if within a trial or initial purchase period)
- Knowledge of trial or billing cycle deadlines (e.g., end of current term, 14-day trial return window, 30-day return policy)
We've actually written a step by step guide on how to get a refund from Whoop. Check it out!
The Easiest Way to Cancel Whoop
If you’re frustrated trying to cancel your subscription, membership, or bill from Whoop—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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