Can I Cancel Wifi Onboard at Any Time?

Wi-Fi Onboard allows you to cancel your monthly or annual subscription at any time by contacting their Customer Care via phone, email, or through the chat option on their site. There do not appear to be any contracts, lock-ins, early cancellation fees, or gimmicks that prevent you from cancelling right away. Just be aware that once cancelled, you will lose access to the service for the remainder of the subscription period.

Why Do People Cancel Wifi Onboard?

Subscription cancellation timing: Customers must cancel at least two days before the renewal date to avoid being charged for the next month.Unsatisfactory Wi-Fi experience: Customers who are not satisfied with the Wi-Fi service may request a full refund.Connectivity issues: Problems such as inability to connect, slow speeds, or intermittent connectivity can lead to cancellations and refund requests.Service not provided: If Wi-Fi service is not available or does not work as promised during the flight, customers may request refunds.Billing or subscription errors: Incorrect charges or unintended subscription renewals can cause customers to want to cancel and request refunds.

What Information Do I Need to Cancel Wifi Onboard?

Username or account email associated with your Wifi Onboard subscription Subscription details (such as plan type or active subscription info) Reason for cancellation (may be asked to select or state a reason) Customer Care contact method (phone number or email used to request cancellation) Access to your "My Account" page to process the cancellation if doing it online Personal identification details (such as your name, and possibly phone number, to verify identity)

What Should I Know Before Cancelling Wifi Onboard?

Before cancelling a Wi-Fi Onboard subscription, know that you can cancel at any time through your account on wifionboard.com by selecting the Cancel Subscription option. After cancellation, you will retain access to the service until the end of your current billing cycle. Once the subscription ends, you will lose access to all Wi-Fi Onboard internet services aboard the flight, meaning you will no longer be able to connect to the internet through their network. Also, be mindful that cancelling after a renewal might mean you are charged for the current period depending on your subscription terms. You may want to contact their Customer Care for any refunds or specific concerns.

What is Wifi Onboard's Cancellation Policy?

Wi-Fi Onboard allows you to cancel your monthly or annual subscription at any time by contacting their Customer Care via phone at 1-877-350-0038 (USA) or email at support@wifionboard.com. Subscriptions causing recurring charges are available only through select partner airlines. Cancellation can be done anytime without specified restrictions mentioned in the available sources.

Do I Need My Wifi Onboard Password to Cancel?

To cancel your subscription with Wifi Onboard (wifionboard.com), you do need to sign into your account as cancellation requires access to your subscription details. You can cancel by signing into your My Account on their site and then using the Cancel Subscription option. If you don't remember your password, you can reset it by going to the Sign In page at wifi.inflightinternet.com and clicking the "Forgot your password?" link to initiate a password reset. This means having your password or resetting it is necessary to cancel your subscription since cancellation is done through your authenticated account area.

Can I Get a Refund from Wifi Onboard?

We've actually written a step by step guide on how to get a refund from Wifi Onboard. Check it out!

How to Cancel Your Wifi Onboard Subscription (2026)

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The cancellation process is straightforward and can be done online through the user's account with clear instructions and a dedicated Cancel Subscription button. The ability to continue using the service until the end of the billing cycle adds convenience and reduces complexity.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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Savings over 5 years from cancelling your $15/month subscription

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Frequently Asked Questions

The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Wifi Onboard subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Wifi Onboard account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Wifi Onboard online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.