Willow TV offers a premium subscription service that lets you watch live cricket matches, highlights, and replays. You can subscribe monthly for $9.99 or yearly for $79.99, with yearly plans giving you a 33% discount. Subscriptions are available only in the US and Canada through their website or app, and they support many devices like phones, smart TVs, and streaming boxes. If you're new, you might also get cashback rewards by signing up through the Abound app during the subscription process, which Willow TV bills you for on a recurring basis.
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The cancellation process is straightforward if done directly through the Willow TV website by logging in, navigating to the profile section, and selecting cancel subscription. However, it can be slightly inconvenient if the subscription was made through a third-party platform or if the cancellation option is not visible, requiring email communication with support, lowering the ease of cancellation.
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How to Cancel Willow TV: Step by Step
If you purchased through the Willow TV website:
- Log in to your Willow TV account.
- Navigate to your Profile page.
- Look for the subscription section or Cancel Subscription option.
- Follow the prompts to complete the cancellation.
- A confirmation email will be sent with the expiration date of your subscription.
If you purchased through the Apple App Store:
- Open Settings on your iPhone.
- Tap your Apple ID.
- Select Subscriptions.
- Find and select the Willow subscription.
- Tap Cancel Subscription and confirm your choice.
If you purchased through Google Play Store:
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Choose Payments & subscriptions.
- Tap Subscriptions.
- Find the Willow subscription, select it, and tap Cancel subscription.
- Follow the prompts to confirm cancellation.
If you purchased through a third-party service or wish to cancel via email:
- Email cs@willow.tv to request account cancellation.
- Include your account details in the email for verification.
- You will receive confirmation of your cancellation shortly.
Tips & Tricks for Canceling Willow TV
- No cancellation link on the Willow TV website; users report the only way to cancel is by email or reaching out on social media.
- Email cancellation requests often bounce back;
- Persistence is key: users advise repeatedly sending cancellation emails until you get a firm response.
- Confirm cancellations explicitly: you may need to reply within 24 hours to their confirmation request, or your cancellation isn't processed.
- Expect to escalate: some users needed to threaten contesting charges with their bank or credit card company to stop payments.
- Refunds are possible after disputes; but the process can be slow and unprofessional.
- Subscribing through third parties like Sling TV, iOS, or Google Play Store can significantly simplify cancellation as these platforms have clearer unsubscribe procedures.
- Social media messaging (e.g., Twitter) works better than standard email for getting a response.
Willow TV Customer Service Info
If you need assistance, here's how you can get in touch with Willow TV's support team.
Cancel Willow TV Script
Script
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Dear Willow TV Customer Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, I have decided to discontinue my service due to personal reasons that prevent me from utilizing the platform as much as I had anticipated.
I would appreciate your assistance in processing this cancellation at your earliest convenience. Please confirm once my subscription has been successfully canceled.
Thank you for your attention to this matter.
Best regards,
Frequently Asked Questions
Willow TV subscription fee is billed at the start and renews automatically unless canceled prior to renewal. You can cancel anytime via the site, app, or by email to cs@willow.tv, with cancellation effective at the end of the current subscription period. Refunds are granted only if a yearly subscription is canceled within 48 hours of purchase and no content has been watched; otherwise, all sales are final.
To cancel your Willow TV subscription, you generally need to log in with your account, which requires your password. There are no publicly available options to cancel without logging in directly or contacting support, and no phone or unauthenticated chat support is typically provided for cancellation. If you've forgotten your password, you can reset it using this URL: https://www.willow.tv/reset_password. This will help ensure you can access your account for cancellation or any other management tasks.
- Very difficult or impossible to cancel subscription directly through the Willow TV website or app.
- Customer service emails bounce back or go unanswered, making cancellation requests ignored or delayed.
- Unprofessional cancellation process requiring repeated emails and threats to contest charges.
- Unexpected or unauthorized subscription renewal charges even after cancellation confirmation.
- Free trial ended and users decide to cancel.
- No longer have time to watch cricket prompting cancellation.
- Wanting to take a break from Willow TV subscription for a period.
- Poor streaming quality including delays, repeated video segments, and missing key matches.
- Annoying or repetitive ads that frustrate viewers.
- Dissatisfaction with content available such as missing some country-specific matches or split coverage across channels/services.
- Preference for alternative providers like Sling TV which offers easier cancellation.
Willow TV has a noteworthy catch: if you cancel your monthly or yearly subscription after 24 or 48 hours respectively, there are no refunds, proration, or discounts, even if you end the service prematurely. Furthermore, you won't find a direct cancellation button on their site; you typically need to contact customer support to cancel. Also, once you cancel, you lose access immediately, and all sales are final, meaning no early cancellation refunds or fees—so be cautious and act fast if you want a refund.
Before cancelling a Willow TV subscription, know that your subscription remains active until the end of the current billing period, so you continue to have access until then. Once cancelled, you will lose access to all premium cricket content and features available on the platform after that period ends. Cancellation must be done before the subscription renews to avoid charges for the next cycle. Refunds are only available if you cancel within 24 hours for monthly subscriptions or within 48 hours for yearly subscriptions and have not watched any content. Additionally, after cancellation, your account and all associated data will be deleted and cannot be recovered.
- Willow TV account email address (for identification)
- Access to the Willow TV website or app (to log in and manage subscriptions)
- Subscription details (type of subscription: monthly or yearly)
- Written request for cancellation (if emailing to cs@willow.tv)
- Confirmation of cancellation (expect a confirmation email with subscription expiration date)
- Third-party subscription platform login details (only if purchased via Apple, Google Play, Roku, Amazon, etc.)
- Access to the Profile/Account Settings or Subscription Management section (if cancelling online)
We've actually written a step by step guide on how to get a refund from Willow TV. Check it out!
The Easiest Way to Cancel Willow TV
If you’re frustrated trying to cancel your subscription, membership, or bill from Willow TV—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Willow TV?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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