Windscribe is a service that provides unlimited internet protection and privacy through a VPN, letting you connect to over 69 countries and 112 cities worldwide. They offer simple subscription plans you can choose from: a $9 monthly plan, a $69 yearly plan (which works out to about $5.75 a month), or a customizable "Build A Plan" where you pay $1 per location each month. All plans automatically renew but you can cancel anytime. If you see a charge from Windscribe, it's likely for one of these subscription plans that keep your online activity secure and private.
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Cancellation can be done directly by logging into the Windscribe My Account page and clicking the cancel subscription link if an active auto-billing subscription exists. The process is straightforward except for third-party and static IP subscriptions which require separate steps or support request, but overall it remains very easy for the majority of users.
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How to Cancel Windscribe: Step by Step
If you purchased through Windscribe website:
- Open and log into the My Account page.
- Find the Account Status line.
- If you have a Pro subscription, you will see a link to Cancel Subscription underneath your Pro status icon. For a custom Build-A-Plan, you'll see the link under the Edit Plan button.
- Note that the link will only be visible if you have an active auto-billing subscription.
- For canceling a Static IP subscription, submit a support request through the Garry support bot.
- To cancel 3rd party payment/mobile subscriptions, do so through those providers.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap your name.
- Tap Subscriptions.
- Select the Windscribe subscription.
- Tap Cancel Subscription (you may need to scroll down).
If you purchased through Google Play:
- Sign in to the Google Account associated with your subscription.
- Open the Google Play Store app on your Android device.
- Go to Subscriptions.
- Select the Windscribe subscription you want to cancel.
- Tap Cancel Subscription.
- Follow the provided instructions to complete the cancellation.
Tips & Tricks for Canceling Windscribe
- Use the account management page: Always go directly to windscribe.com/myaccount to manage and cancel subscriptions rather than relying on email links.
- Write a cancellation reason: Windscribe requires a brief cancellation reason (at least 10 characters); keep it concise but clear to fulfill the form requirement.
- Cancel well before renewal date: Cancel several days ahead of auto-renewal to avoid being charged again.
- Follow up persistently: If cancellation is confirmed but subscription still active, continue to contact support multiple times emphasizing you want cancellation and no further billing.
- Escalate if ignored: If regular support is unhelpful or delays response, escalate your request firmly via available support channels and mention refunded denial or wrongful billing.
- Be aware of refund window: Refunds are generally only possible if you request within 3 days of initial purchase or renewal.
- Time cancellations carefully: Some users suggest canceling right after renewal can avoid issues; others advise canceling well before renewal to ensure stopping billing.
- Remove payment info if possible: After cancellation, removing payment details from your account may prevent further billing attempts.
- Consider multiple attempts: Users report sometimes it takes several tries, logging in and out, or repeated cancellation actions to ensure subscription is fully stopped.
- Ignore promotional retention offers: If support attempts to keep you subscribed by offering deals, stay firm in your cancellation request to avoid confusion.
Windscribe Customer Service Info
If you need assistance, here's how you can get in touch with Windscribe's support team.
Cancel Windscribe Script
Script
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Hello Windscribe Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to personal reasons and a change in my online privacy needs, I have decided to discontinue my membership at this time.
I would appreciate it if you could confirm the cancellation and ensure that no further charges will be processed.
Thank you for your assistance.
Frequently Asked Questions
Windscribe subscriptions are subscription-based and auto-renew using the original payment method (except crypto or paymentwall). You can cancel your subscription anytime on the Windscribe website or through third-party payment menus, which stops further payments but allows you to use the plan until the current billing period ends. Refunds can be requested within 7 days of purchase if less than 10GB of data has been used; renewals are non-refundable.
To cancel your Windscribe subscription, you need to log into your account on the My Account page, which means you will need your password to access this page. The cancellation link appears under your subscription details only if you have an active auto-billing subscription. If you subscribed through Apple, Google Play, or Amazon, you need to cancel directly through those providers, which may have different processes. If you need to reset your password to access your account and cancel, you can do so here: https://windscribe.com/reset-password.
- Inconsistent and slow connection speeds, leading to poor VPN performance.
- Billing issues, such as being charged after canceling the subscription or difficulty canceling through the account section.
- Strict refund policy, refund only granted within a short time frame (3 to 7 days) and conditions such as usage limits (under 10GB).
- Complicated or inconvenient cancellation process, including requirements to write explanations or inability to easily find cancel button.
- Account bans or service cut-offs without clear reasons, sometimes related to data usage limits despite advertising unlimited data.
- Technical support delays or unhelpful responses when refund or cancellation is requested.
- Preference for free alternatives since Windscribe offers a free plan with limited features.
Windscribe allows you to cancel your subscription at any time through their website or the third-party provider you used for payment. However, the catch is in their refund policy: you can only get a refund if you request it within 7 days of your initial purchase and if you have used less than 10GB of data; after that, no refunds are given even if you cancel. There are no early-cancellation fees or long-term contracts, but if you subscribed to a Static IP, cancellation requires a special support request, which can be a slight inconvenience.
Before cancelling your Windscribe subscription, it's important to know that cancelling stops the automatic rebilling but does not immediately revoke your Pro plan features. You will retain access to all paid features for the remainder of your current billing period—whether monthly or yearly. Once this period expires, you will lose access to Pro features such as unlimited data and servers. If you subscribed through a third party like Apple or Google Play, you'll need to cancel through them directly. Finally, if you have a Static IP subscription, cancelling requires contacting support.
- Windscribe account login credentials (username/email and password)
- Access to the Windscribe My Account page
- Knowledge of your current subscription type (Pro, Build-A-Plan, Static IP, etc.)
- Recognition of active auto-billing status (the "Cancel Subscription" link is visible only for active auto-billing subscriptions)
- If subscription was purchased via a third-party (Apple, Google Play, Amazon):
- Access to your Apple ID, Google Account, or Amazon account (credentials required)
- Ability to identify and select the correct subscription for cancellation
- Device or web portal access linked to the third-party provider
- For Static IP subscriptions, ability to submit a support ticket and provide necessary details to Windscribe support, such as your account information and request context
- If you experience continued billing after cancellation, ability to contact Windscribe support with your account and payment details for troubleshooting
We've actually written a step by step guide on how to get a refund from Windscribe. Check it out!
The Easiest Way to Cancel Windscribe
If you’re frustrated trying to cancel your subscription, membership, or bill from Windscribe—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Windscribe?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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