Is "ASMODEE ONLINE" fraud?

The Guide to Understanding Why You Were Charged By “ASMODEE ONLINE” and What To Do About It (asmodee.net)

Published

October 17, 2025

Updated

December 9, 2025

What is "ASMODEE ONLINE"?

Asmodee is a company that specializes in board games and tabletop games, offering a range of fun and exciting options for game lovers. They provide services like subscriptions to keep you updated on new games and billing for purchases you make through their platforms. If you see a charge from them, it’s likely for a game you subscribed to or bought. They strive to enhance your gaming experience with great content and community engagement.

ASMODEE: The name of the company or brand where the transaction took place.
ONLINE: Indicates that the purchase was made through the internet, rather than in a physical store.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from asmodee?

Game Purchases: Customers may see charges for buying board games or digital content directly from Asmodee's online store.
Expansion Packs: Additional content or expansion packs for existing games can result in extra charges.
Subscriptions: Users subscribing to services like Asmodee's digital platforms may incur regular charges.
Season Passes: Some games might offer season passes that provide access to exclusive content over a set period.
Shipping Fees: Charges can include shipping costs for physical orders, especially for international deliveries.
Currency Conversion Fees: Users might see additional charges related to currency conversion if purchased in a different currency.
In-Game Purchases: For digital versions, in-game purchases can lead to unexpected charges if players buy extra features or items.
Account Services: Fees for premium account features or memberships can sometimes lead to charges without clear notification.
Promotions Gone Awry: Users might not realize they were signed up for a promotional offer that later converts into a paid service.
Pre-Orders: Customers who pre-order games may see charges related to that order before the game’s official release date.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the asmodee.net via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the asmodee.net refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with asmodee.net, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

asmodee Customer Service Info

If you need assistance, here's how you can get in touch with asmodee's support team.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Phone

The phone is not available.

support@asmodee.net

Site

https://www.asmodee.net/en/support/

Get help with your refund

"This app saved me $127 in minutes"

What other ways do charges from asmodee show up?

ASMODEE ASMODEE.NET ASMODEE GAMES ASMODEE PURCHASE ASM GAMING ASMODEE ONLINE STORE ASM-PURCHASE ASMODEE TRANSACTION ASMODEE-ORDER ASMODEE SALES

The Easiest Way to Cancel asmodee

If you're frustrated trying to cancel your subscription, membership, or bill from asmodee—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.