Is ASUS STORE fraud?

• Product Purchases: Customers may have ordered devices or accessories directly from the ASUS website, leading to charges on their credit cards.
• Subscription Services: Some users reported being charged for subscriptions they might not have intended to sign up for, such as software or warranty services.
• Extended Warranty Fees: Users might choose to purchase extended warranties at checkout, resulting in additional charges.
• Repair Services: Charges can stem from sending devices in for repairs, where users may not have noticed service or diagnostic fees.
• Shipping Charges: Customers sometimes overlook shipping fees that are added to the total during checkout.
• Pre-orders: Charges can occur from pre-ordering products, where the total is charged in advance.
• Incorrect Account Charges: Some users experienced charges due to previous orders linked to an account they no longer use or forgot about.
• Account Membership Fees: Users may sign up for membership programs that require a fee, leading to automatic charges.
• ASUS Account Management: Users may unintentionally sign up for services tied to their ASUS account that incur costs.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the asus.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the asus.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with asus.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.