Is ASUS fraud?

• Product Purchases: Customers might see charges for specific hardware or accessories bought from the ASUS website.
• Subscription Services: Some users may have signed up for services like ASUS's Premium Care or other extended warranties that result in recurring charges.
• Software Licenses: Charges can occur for software downloads or licenses related to ASUS products.
• Accidental Purchases: In forums, users have reported accidentally purchasing items due to site navigation issues.
• Shipping and Handling Fees: Additional fees might be charged during checkout for expedited shipping options.
• Refund Delays: Users have mentioned seeing charges that were expected to be refunded for returns, leading to confusion.
• Credit Hold: Some customers experience temporary holds on their credit cards after making a purchase, which can appear as charges or pending amounts.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the asus.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the asus.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with asus.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.