Is ASUSCOM fraud?

• Product Purchases: Customers often see charges related to direct purchases of laptops, peripherals, or accessories from ASUS's online store.
• Gaming Subscriptions: Charges may arise from subscriptions related to gaming services or memberships like ASUS-exclusive offers.
• Extended Warranties: Some users report being charged for extended warranties or service plans they opted into during the checkout process.
• Restock Fees: In case of returning products, restock fees can appear as additional charges on their accounts.
• Order Modifications: Users have sometimes noted extra charges after modifying orders, such as upgrading components or adding accessories.
• Service Fees: Technical support or repair services might incur charges, leading to unexpected transactions.
• Gaming Hardware Upgrades: Charges can occur for optional upgrades or enhancements on gaming hardware.
• Subscription Renewals: Automatic renewal of services related to ASUS products may lead to recurring charges users might overlook.
• Shipping Costs: Any amendments to the standard shipping method chosen at checkout can result in higher shipping fees being charged.
• Account Management Fees: In some cases, users point out account management fees or activation charges for certain features linked to their ASUS accounts.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the asus.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the asus.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with asus.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.