Is BigBadToyStore.com fraud?

• Pre-orders: Customers may see charges for items they pre-ordered. These charges are often made when the item is released or shipped.
• Subscriptions: Charges can occur from subscription services like "BBTS Exclusive Club," where members are billed for exclusive offers or products.
• Shipping Costs: Some users report charges related to shipping when their orders are processed or fulfilled.
• Restocks: Customers may be charged when an item they were interested in gets restocked and they had opted for notifications or reserved a spot.
• Cancellation Fees: If a customer cancels an order after it has been processed, there may be cancellation fees that result in a charge.
• Payment Authorization: Users have noted that a charge may appear as a temporary authorization on their card before the final payment is processed.
• Accidental Orders: There are reports of users unintentionally ordering items during site transactions, leading to unexpected charges.
• Service Fees: Some transactions might include additional service fees that are added at checkout, which could lead to higher than expected charges.
• Multiple Shipments: If an order is broken into multiple shipments, users may see multiple charges appear on their statements.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the bigbadtoystore.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the bigbadtoystore.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with bigbadtoystore.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.