Is CLOUD 9 HOSPITALITY GROUP fraud?

This article and service are not officially affiliated with Cloud 9 Hospitality Group

The Guide to Understanding Why You Were Charged By “CLOUD 9 HOSPITALITY GROUP” and What To Do About It (c9hg.com)

Bella Khan, Subscription Cancellation Expert

Published February 1, 2026

Last updated February 1, 2026

1 min read

What is "CLOUD 9 HOSPITALITY GROUP"?

Cloud 9 Hospitality Group focuses on making dining experiences enjoyable and convenient. They offer subscription services that allow customers to receive billing for various dining and hospitality services, which might show up on statements if you've signed up for any of their membership programs. It’s a simple way to enjoy food and leisure while managing your expenses.

CLOUD 9: This refers to the name of the hospitality group or service provider, indicating a potential theme or concept behind their offerings.
HOSPITALITY: This term signifies that the business is related to welcoming and providing services to guests, typically in areas like accommodation, food, and drink.
GROUP: This indicates that the company is part of a larger organization or a collection of businesses that operate under a unified brand or management.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from Cloud 9 Hospitality Group?

Subscription Fees: Customers may be charged for monthly or annual subscription plans associated with services offered by Cloud 9 Hospitality Group.
Hotel Bookings: Charges can occur when customers book accommodations or services through the Cloud 9 platform.
Event Fees: Users might see charges related to event spaces booked or services utilized during events managed by the company.
Cancellation Fees: If users cancel bookings or reservations, they might incur charges as per the cancellation policy outlined during the booking process.
Additional Services: Charges may arise from add-ons or upgrades selected during the booking process, such as room upgrades or special package deals.
Membership Fees: Some customers mentioned charges related to membership programs that offer exclusive deals or services.
Booking Errors: Users have reported charges due to accidental double bookings or misunderstandings regarding terms and conditions.
Payment Processing Fees: Some transactions may include additional fees for processing payments through certain methods.
No-Show Charges: Customers who fail to show up for reserved accommodations might face penalties or charges.

If I see this charge, what should I do?

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the c9hg.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the c9hg.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with c9hg.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Cloud 9 Hospitality Group Customer Service Info

If you need assistance, here's how you can get in touch with Cloud 9 Hospitality Group's support team.

Phone

The phone is not available.

info@c9hg.com

Site

https://c9hg.com/contact/

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Get help with your refund

"This app saved me $127 in minutes"

What other ways do charges from Cloud 9 Hospitality Group show up?

C9HG CLOUD9 HOSPITALITY C9 HOSPITALITY GROUP CLOUD9 C9HG RESTAURANT C9HG TRAVEL CLOUD 9 HOSPITALITY GROUP C9 EVENTS C9HG BOOKING C9HG RESERVATION C9HG CATERING

The Easiest Way to Cancel Cloud 9 Hospitality Group

If you're frustrated trying to cancel your subscription, membership, or bill from Cloud 9 Hospitality Group—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.