Is cibi.ca fraud?

• Subscription Services: Users may have signed up for a paid service or subscription through cibi.ca, which can lead to recurring charges.
• Trial Periods: Some customers reported being charged at the end of a free trial period, often without clear notifications prior to the charge.
• Accidental Purchases: Many users noted they accidentally subscribed or purchased products, leading to unexpected charges.
• In-App Add-ons: Users mentioned charges from in-app purchases if they were using a mobile app associated with cibi.ca.
• Failed Cancellation: There are reports of customers attempting to cancel their subscriptions but still receiving charges due to improper cancellation processes.
• Family Accounts: Some have experienced charges because of family sharing settings, where charges from family members were not initially recognized.
• Service Fees: There might be additional service fees for specific functionalities or features that some users opted for without realizing the costs involved.
• Currency Conversion Charges: Users have mentioned unfamiliarity with fees related to currency conversion if they were purchasing from outside Canada.
• Refund Delays: Customers frequently discussed delays in processing refunds, which can leave them with temporary charges on their accounts.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the cibi.ca via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the cibi.ca refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with cibi.ca, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.