Is Cleanova fraud?

• Monthly or Annual Subscriptions: Users may be charged for ongoing subscription plans involving cleaning services.
• One-Time Purchases: Charges could arise from individual service requests, such as a deep clean or specific cleaning tasks.
• Add-On Services: Additional services like laundry or organizing can lead to extra charges beyond the standard rates.
• Cancellation Fees: Customers might incur charges if they cancel a scheduled service with short notice.
• Unscheduled Service Charges: Charges for services requested on short notice or outside of standard hours may apply.
• Payment Processing Fees: Some users reported minor fees associated with payment processing depending on their payment method.
• Infrequent Usage Fees: Customers who use the service infrequently may experience a different fee structure.
• Special Promotions: Charges could reflect promotional pricing for new customers, which may convert to standard rates after an initial period.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the cleanova.app via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the cleanova.app refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with cleanova.app, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.