Is CMA CGM LINE fraud?

• Shipping Charges: Users often see charges related to the cost of freight shipping for containers or cargo.
• Fuel Surcharges: Additional fees based on fluctuating fuel prices may be applied to shipping costs.
• Terminal Handling Fees: Charges associated with the handling of containers at ports may appear on bills.
• Documentation Fees: Some customers report fees for processing necessary shipping documents.
• Storage Fees: If cargo is not picked up in a timely manner, storage fees may accumulate.
• Customs Clearance Fees: Charges related to customs processing can be applied, especially for international shipments.
• Insurance Fees: Optional or mandatory insurance for shipped goods might lead to additional charges.
• Service Subscriptions: Users have mentioned charges for account services or premium memberships for enhanced tracking and services.
• Changes or Cancellations: Fees might be incurred from changing or canceling shipping arrangements after booking.
• Special Equipment Rental: If special containers or equipment are required, rental fees can result in charges.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the cma-cgm.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the cma-cgm.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with cma-cgm.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.