Is CMA CGM fraud?

• Shipping Services: Customers typically use CMA CGM for shipping freight, which can incur charges based on weight and distance.
• Port Fees: Additional fees may be charged at port terminals for handling cargo.
• Documentation Fees: Charges for various documents needed during shipping, such as bills of lading.
• Detention and Demurrage: Customers may face fees if containers are held beyond the allowed time.
• Change Fees: Adjustments to bookings can result in extra charges for changes made after the initial agreement.
• Subscription Services: Some users report unexpected charges for features like tracking or enhanced reporting.
• Fuel Surcharges: Customers may see additional charges related to fluctuations in fuel prices.
• Insurance Charges: If opted, insurance for cargo can also reflect as a separate charge on billing statements.
• Tariffs and Taxes: International shipments may incur various tariffs or taxes depending on the destination.
• Payment Processing Fees: There might be fees associated with how payments are made, especially with credit cards.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the cma-cgm.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the cma-cgm.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with cma-cgm.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.