Is CMA CGM LOGISTICS fraud?

• Shipping Costs: Customers may see charges for freight shipping services when using CMA CGM for container transportation.
• Extra Services: Additional services like reefer container usage or special handling can result in extra fees.
• Storage Fees: If cargo is stored at a terminal beyond the free days allowed, customers incur daily storage charges.
• Demurrage and Detention Fees: Charges can occur if containers are not returned within the stipulated time.
• Documentation Fees: Fees may apply for paperwork processing, including bill of lading charges.
• Currency Fluctuations: Charges might reflect adjustments due to currency rate changes if payments are made in different currencies.
• Customs Clearance Fees: If CMA CGM assists with customs, customers might be charged for these services.
• Subscription Services: Users reported accidental subscriptions to premium services for tracking or shipping management.
• Fuel Surcharges: Depending on fuel prices, customers may see additional surcharges added to their bills.
• Port Fees: Charges related to the specific terminal or port fees needed for cargo handling can appear on invoices.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the cma-cgm.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the cma-cgm.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with cma-cgm.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.