Is CMA CGM SERVICES fraud?

• Shipping Services: Customers might be charged for using CMA CGM's shipping services to transport goods internationally.
• Customs Clearances: Fees may apply for customs handling and clearance services provided by CMA CGM.
• Demurrage Charges: Charges incurred for containers that are not picked up or returned within the allowed timeframe.
• Detention Fees: Fees for holding onto a container beyond the specified free period.
• Fuel Surcharges: Additional fees due to fluctuations in fuel prices that are passed on to customers.
• Service Fees: Charges for additional services like cargo insurance or special handling.
• Notification Services: Costs associated with notifications regarding shipment status, delays, or other alerts.
• Subscription to Online Services: Charges from subscriptions to CMA CGM's online platforms for tracking and managing shipments.
• Billing Discrepancies: Potential errors or unforeseen adjustments in billing could lead to unexpected charges.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the cma-cgm.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the cma-cgm.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with cma-cgm.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.