Is Cryo-Cell International fraud?

• Annual Storage Fees: Customers often report being charged for yearly cryopreservation services, which can be a recurring fee for storage of stem cells.
• Initial Setup Fees: New clients may see a one-time charge for the initial processing and storage setup, which includes collection kits and lab processing.
• Subscription Charges: Some users have noted ongoing subscription services for additional resources or information, leading to recurring charges.
• Processing Fees: Charges may also arise from specific processing services requested by the customer, such as additional tests or special handling.
• Late Fees: If payments are not made on time, users have indicated they were charged late fees.
• Upgrade Fees: Customers who opted for enhanced services or upgrades to their storage may notice additional charges.
• Transaction Errors: A small number of customers mentioned erroneous charges due to processing issues or billing errors.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the cryo-cell.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the cryo-cell.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with cryo-cell.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.