Is Deezer subscription fraud?

• Active Subscriptions: Users may see charges for monthly or yearly subscriptions to Deezer's premium services, often automatically renewing unless cancelled.
• Free Trial Conversions: Some users report being charged after a free trial period ends, often not realizing this would occur unless they cancel beforehand.
• Family or Student Plans: Charges may appear if users join a family or student plan, which often require recurring payments.
• Multiple Accounts: Users sometimes have multiple accounts, leading to confusion and charges from different subscriptions they may have forgotten about.
• In-App Purchases: Charges can result from purchasing specific features or additional content within the app, such as add-on features or exclusive playlists.
• Currency Conversion Fees: International users may see additional charges related to currency conversion if they are charged in a currency different from their own.
• Misunderstanding Payment Schedules: Some customers misinterpret when charges would occur, leading to unexpected fees, especially after updating their payment information.
• Fraudulent Activity: There have been reports of users being charged for services they did not authorize, suggesting possible account compromises.
• Promotional Offers: Users may sign up for promotional offers that automatically convert to paid subscriptions, resulting in charges after the promotional period.
• Account Upgrades: Upgrading from a free account to a paid plan will result in charges starting from the upgrade date.
• Payment Method Issues: Issues with payment methods, like expired cards, can sometimes result in unexpected charges being attempted or pending while clearing the account.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the deezer.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the deezer.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with deezer.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.