Is "DIGIDENTITY.COM" fraud?

The Guide to Understanding Why You Were Charged By “DIGIDENTITY.COM” and What To Do About It (digidentity.com)

Published

September 2, 2025

Updated

September 3, 2025

What is "DIGIDENTITY.COM"?

Digidentity is a service that helps people securely verify their identity online, making it easier to access various services like banking or government websites. They offer subscriptions that allow users to enjoy these benefits, which might show up as a billing line on your account. Basically, if you see a charge from Digidentity, it’s probably for keeping your online identity safe and sound.

DIGIDENTITY: The name of the company or service provider associated with the transaction.
.COM: This indicates that the company has a commercial website, suggesting it's a business intended for commercial purposes.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from digidentity?

Subscription Fees: Users may sign up for a subscription service through Digidentity, which results in regular charges.
One-Time Purchases: Charges can occur for specific services, such as identity verification or document authentication.
Renewals: Some users report automatic renewals of services they initially subscribed to, which can lead to unexpected charges.
Account Upgrades: Upgrading to a premium service or adding features may incur additional costs.
International Transactions: Some customers noted charges due to foreign transaction fees when using Digidentity services outside their home country.
Fraudulent Charges: There have been discussions about unauthorized charges that users had to dispute.
Multiple Accounts: Users who have multiple accounts might see charges from different subscriptions they might not be aware of.
Trial Period Endings: Some users experienced charges after a free trial period ended, without clear notifications beforehand.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the digidentity.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the digidentity.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with digidentity.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

digidentity Customer Service Info

If you need assistance, here's how you can get in touch with digidentity's support team.

Phone

The phone is not available.

support@digidentity.com

Site

https://www.digidentity.com/en/contact/

Get help with your refund

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What other ways do charges from digidentity show up?

DIGIDENTITY DIGI ID DIGI IDENTITY DIGI-IDENTITY DIGIDENTITY.COM DIGI-DDA 1PASSWORD-DDA DDA-PIN-PURCHASE DDA-PIN-POS-PUR DDA-PIN-PURCHASE-CD DIGI-PURCHASE DIGI-1PASSWORD 1PASSWORD-TRANSACTION 1PASSWORD-BILLING

The Easiest Way to Cancel digidentity

If you're frustrated trying to cancel your subscription, membership, or bill from digidentity—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

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