Is "DTW INC" fraud?

The Guide to Understanding Why You Were Charged By “DTW INC” and What To Do About It (digitaltwinners.io)

Published

December 26, 2025

Updated

December 28, 2025

What is "DTW INC"?

Digital Twinners is a cool service that helps people create digital versions of themselves to connect with brands in fun and personalized ways. They offer subscriptions that let you get ongoing access to their platform, which may show up on your bill. If you see 'DTW INC' on your statement, it means you're using their services. It's a neat way to engage with the digital world while enjoying unique offers tailored just for you.

DTW INC: The name of the company or merchant involved in the transaction.
INC: Indicates that the company is incorporated, which is a legal status for businesses.
DTW: Often stands for "Deposit to Wallet" or could be an abbreviation relevant to the services provided by the merchant.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from Digital Twinners?

Subscriptions: Users may be enrolled in a monthly or annual subscription, leading to recurring charges.
In-app Purchases: Some features or upgrades may require additional payments, which can result in unexpected charges if users take action without realizing the cost.
Trial Periods: Users who sign up for trial periods might be charged once the trial ends if they do not cancel in time.
Automatic Renewals: Subscriptions may automatically renew without user consent unless canceled beforehand.
Service Fees: Charges for specific services used, like custom digital twinning or consulting, could appear on accounts.
Multiple Accounts: Some users reported being charged for multiple accounts they might have forgotten about.
Family or Group Plans: Charges may occur for shared accounts where additional family members incur costs.
Promotional Offers: Users taking advantage of promotional rates may find higher charges once the promotional period ends.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the digitaltwinners.io via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the digitaltwinners.io refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with digitaltwinners.io, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Digital Twinners Customer Service Info

If you need assistance, here's how you can get in touch with Digital Twinners's support team.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Phone

The phone is not available.

support@digitaltwinners.io

Site

https://www.digitaltwinners.io/contact

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What other ways do charges from Digital Twinners show up?

DIGITALTWINNERS DT-DIGITAL-TW 1PASSWORD-PURCHASE DIGITAL-TWINNER-TRANSACTION DT-PAYMENT-XXXX TWINNER-PAYMENT-INFO DIGITAL-TWIN-XYZ DIGITALTWIN-PAYMENT 1PASSWORD-SUBSCRIPTION TWINNER-SUPPORT-CHARGE

The Easiest Way to Cancel Digital Twinners

If you're frustrated trying to cancel your subscription, membership, or bill from Digital Twinners—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.