Is EL AL fraud?

• Flight Tickets: Customers may be charged for purchasing flight tickets directly from El Al's website or app.
• Baggage Fees: Additional charges can apply for extra baggage or overweight luggage beyond the free allowance.
• Seat Selection: Fees may be incurred for choosing specific seats, especially in premium locations or if extra legroom is desired.
• Cancellation or Change Fees: If a booking is modified or canceled, applicable fees may be charged according to the fare rules.
• Ancillary Services: Charges can arise from purchasing extras like in-flight meals, premium services, or travel insurance.
• Promotions or Discounts: Issues with promotional codes or discounts might lead to unexpected charges if the code is invalid or improperly applied.
• Membership or Loyalty Programs: Enrollments or services associated with loyalty programs may lead to charges if a subscription is accidentally initiated.
• Currency Conversion Fees: Using different currency payment options can result in additional charges due to conversion rates.
• Fraudulent Charges: Some customers report unauthorized transactions linked to their accounts due to compromised card information.
• Technical Errors: Users have mentioned being charged multiple times due to glitches during the booking process.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the elal.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the elal.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with elal.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.