Is Electronic Performance fraud?

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The Guide to Understanding Why You Were Charged By “Electronic Performance” and What To Do About It (epsus.com)

Bella Khan, Subscription Cancellation Expert

Published February 1, 2026

Last updated February 1, 2026

1 min read

What is "Electronic Performance"?

Electronic Performance Systems (EPS) helps businesses manage their billing and subscriptions smoothly. If you've seen their name on a billing statement, it's likely for a service you signed up for, like automated payment processing or subscription management. They make it easy for companies to handle payments, so you can enjoy uninterrupted access to the services you love.

Electronic: Indicates that the transaction was done electronically, rather than in cash or by check.
Performance: Refers to the service or product category associated with the transaction, often relating to events, activities, or entertainment.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from electronic performance systems?

Subscription Services: Many users report being charged for subscription-based services that they may have unknowingly signed up for or forgotten to cancel.
In-App Purchases: Charges may occur due to in-app purchases made within apps associated with the electronic performance systems.
Trial Period Expirations: Customers often mention being billed after a free trial period ends, even if they thought they had canceled before the trial was up.
Account Auto-Renewals: Some users have experienced automatic renewals of services that they believed were one-time payments.
Fees for Additional Services: Charges could stem from opting into premium features or add-ons that are not clearly disclosed at the time of initial sign-up.
Multiple Accounts: Confusion from having multiple accounts can lead to unexpected charges on one’s credit card, as users report accidentally subscribing through different logins.
Payment Processing Errors: There are instances where users describe erroneous double charges due to processing glitches.
Data or Report Fees: Some users report charges for accessing specific data or performance reports that they may not have been aware would incur a fee.

If I see this charge, what should I do?

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the epsus.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the epsus.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with epsus.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

electronic performance systems Customer Service Info

If you need assistance, here's how you can get in touch with electronic performance systems's support team.

Phone

The phone is not available.

support@epsus.com

Site

https://www.epsus.com/contact-us/

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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What other ways do charges from electronic performance systems show up?

EPSUS EPS Payment EPS System Electronic Performance EPS Transaction EPS Charge EPS Online EPS Purchase EPS Subscription EPS Billing

The Easiest Way to Cancel electronic performance systems

If you're frustrated trying to cancel your subscription, membership, or bill from electronic performance systems—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.