Is "ERPAY SERVICE" fraud?

The Guide to Understanding Why You Were Charged By “ERPAY SERVICE” and What To Do About It (erpay.id)

Published

September 2, 2025

Updated

October 11, 2025

What is "ERPAY SERVICE"?

Erpay at erpay.id makes managing your subscriptions and bills super easy. They help you keep track of all your payments, whether it’s for your favorite streaming service or a monthly membership. If you see a charge from them, it’s likely for a recurring service you subscribed to. It’s a simple way to stay organized with your finances!

ERPAY: The name of the payment service being used for the transaction.
SERVICE: Indicates that this transaction is related to a service rather than a physical product.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from erpay?

Subscriptions: Many users report being charged for recurring subscriptions that they may have signed up for without realizing it.
In-app purchases: Charges can stem from gaming or app-related purchases made through platforms that utilize Erpay for payment processing.
Trial periods: Some users mentioned being billed after a free trial period ended, often without clear notification about the transition to paid service.
Recurring payments: Automatic payments for services or memberships can lead to unexpected charges.
Family or shared accounts: Charges may occur if multiple users share an account, leading to payments made on behalf of others.
Unauthorized transactions: Some individuals reported charges they did not authorize, possibly due to account security issues or fraud.
Failed cancellations: Users have indicated that even after attempting to cancel a service, they were still charged due to issues in processing the cancellation.
Taxes or fees: Some transactions include additional fees or taxes that might not be immediately apparent, leading to confusion about the total charged.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the erpay.id via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the erpay.id refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with erpay.id, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

erpay Customer Service Info

If you need assistance, here's how you can get in touch with erpay's support team.

Phone

The phone is not available.

support@erpay.id

Site

https://erpay.id/contact

Get help with your refund

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What other ways do charges from erpay show up?

ERPAY-ID ERPAY ERPAY-TRANSACTION ERPAY-PAYMENT ERPAY-SERVICE ERPAY-ONLINE ERPAY-DIGITAL ERPAY-SUBSCRIPTION ERPAY-RECURRING ERPAY-ORDER ERPAY-PURCHASE ERPAY-RECEIPT

The Easiest Way to Cancel erpay

If you're frustrated trying to cancel your subscription, membership, or bill from erpay—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

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