Is Farfetch fraud?

• Purchase of items: Customers may see charges for items they ordered from Farfetch, including clothing, accessories, or shoes.
• Subscription services: Some users might accidentally enroll in subscription services or memberships offered by Farfetch, leading to unexpected charges.
• Pre-orders: Charges can occur for items that are pre-ordered, which are billed at the time of order.
• Shipping fees: Additional shipping and handling fees may apply, resulting in charges added to the initial purchase.
• Customs and import fees: International customers may see charges associated with customs duties or import taxes on their orders.
• Returns: Users reported being charged when returning items, especially if they did not follow the proper return process.
• Currency conversion fees: Customers using different currencies may incur additional charges due to currency conversion fees.
• Chargebacks: Some reported unauthorized charges leading them to initiate chargebacks, which may also show as additional transactions.
• Payment authorization holds: Temporary holds may appear on accounts as part of the payment processing, which can look like charges before final settlement.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the farfetch.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the farfetch.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with farfetch.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.