Is "FirstBank Puerto Rico Online Payment" fraud?

• Monthly Service Fees: Some users report charges related to monthly maintenance fees for their accounts.
• Overdraft Fees: Several customers mention being charged for overdrawing their account.
• ATM Withdrawal Fees: Charges may occur when using ATMs outside the FirstBank network.
• Foreign Transaction Fees: Users traveling abroad have noted additional fees for purchases made in foreign currencies.
• Subscription Services: Some clients experienced charges linked to recurring subscription services, which they might not have recognized initially.
• Merchant Charges: Purchases made at local or online retailers can appear on statements, sometimes leading to confusion.
• Bill Payments: Users may see charges for scheduled bill payments made through their FirstBank account.
• Card Replacement Fees: Customers have reported fees associated with replacing lost or stolen debit or credit cards.
• Wire Transfer Fees: Sending or receiving money via wire transfers often incurs service charges.
• Loan Payment Fees: Charges related to personal or mortgage loan payments may also appear.

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the firstbankpr.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the firstbankpr.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with firstbankpr.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.