Is "FIT INSTITUTE" fraud?

The Guide to Understanding Why You Were Charged By “FIT INSTITUTE” and What To Do About It (fitny.com)

Published

December 4, 2025

Updated

December 5, 2025

What is "FIT INSTITUTE"?

Fit NY offers a range of fitness services, including gym memberships, online workout classes, and personalized training programs. If you see a charge from them, it might be for your subscription to access these services and help you stay on track with your fitness goals.

FIT INSTITUTE: The name of the organization or business where the transaction took place.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from Fit NY?

Subscription Fees: Customers may sign up for a subscription that automatically renews, leading to recurring charges on their credit cards.
In-App Purchases: Users might make purchases for premium features or additional content within the Fit NY app, resulting in charges.
Membership Upgrades: Customers often upgrade to higher membership tiers for additional benefits, which incurs extra costs.
Trial Period Charges: Some users report being charged after a free trial period ends, even if they intended to cancel before being billed.
Merchandise Orders: Charges may occur from purchasing branded merchandise or fitness equipment through their online store.
Events and Classes: Fees for signing up for fitness classes or special events may appear as transactions on credit cards.
Data Errors: There are instances where users faced duplicate charges due to technical issues or errors in the payment processing system.
Failed Cancellations: Users who believe they canceled their subscriptions still find charges on their statements, indicating the cancellation did not process correctly.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the fitny.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the fitny.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with fitny.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Fit NY Customer Service Info

If you need assistance, here's how you can get in touch with Fit NY's support team.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Phone

The phone is not available.

support@fitny.com

Site

https://fitny.com/contact/

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What other ways do charges from Fit NY show up?

FIT NY FITNY FIT NYC fitny.com FITNY ONLINE FITNY MEMBERSHIP FIT NY SUBSCRIPTION FIT NY PLAN FITNY SERVICES FIT NY PAYMENT

The Easiest Way to Cancel Fit NY

If you're frustrated trying to cancel your subscription, membership, or bill from Fit NY—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.