What is "Frameo"?
Frameo is a company that makes it super easy to share photos with loved ones through their digital photo frames. You can send pictures directly from your phone to the Frameo app, which then displays them on the frame. They offer subscriptions for cloud storage and photo-sharing features, which is why you might see a billing from them. It's a fun way to keep your family and friends updated with special moments! Here's how the billing may appear on your statement:
- Frameo: The merchant name or brand you made a transaction with.
- N/A: This part doesn't have further details or specific identifiers in this case.
- N/A: Similar to above, no additional identifiers are provided.
- N/A: Again, this part of the descriptor does not specify a transaction type.
- N/A: No specific reference number or terminal ID included.
- N/A: No address is provided for the merchant's location.
- N/A: There is no masked account or card number shown here.
Verify With Receipt
The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.
Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.
Why do people get charges like this from Frameo?
- Subscription Fees: Customers may be charged for monthly or annual subscriptions to access premium features on Frameo.
- In-app Purchases: Charges may occur for additional functionalities or special content that users opt to buy within the app.
- Payment for Device Add-ons: Some users report being charged for adding additional devices or frames to their accounts.
- Shipping Costs: Users who purchase physical frames might see charges related to shipping and handling.
- Accidental Purchases: A common issue is unintentional purchases, where users may click something that leads to unwanted charges.
- Upgrades: Charges can arise from upgrading to a higher tier service that includes more features or better support.
- Renewal Fees: Customers often experience charges when their subscription automatically renews without a prior reminder.
- Promotional Trial Conversions: Users on a free trial might be charged if they forget to cancel before the trial ends.
If I see this charge, what should I do?
If you see this charge and aren’t expecting it, you have various options.
First, try to contact the frameo.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.
If the frameo.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with frameo.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.
If this sounds like too much of a hassle, you can have Chargeback do it for you.
Frameo Customer Service Info
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
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