Is Heartbeat fraud?

• Subscription Fees: Users may be charged for a recurring subscription to Heartbeat's services, often without realizing they opted into it during sign-up.
• In-App Purchases: Charges may appear due to in-app purchases made for additional features or content that users thought were free.
• Trial Conversions: Many users report being automatically converted to a paid plan after a free trial ends, resulting in unexpected charges.
• Account Upgrades: Charges can occur if users upgrade to a premium plan for enhanced features.
• Multiple Accounts: Some customers have reported charges from multiple accounts created unintentionally, leading to confusion about which account is being billed.
• Transaction Errors: Occasionally, users experience billing errors or duplicates that result in additional charges appearing on their statement.
• Recurring Donations: If users have made a one-time donation, they might be inadvertently signed up for recurring donations, leading to ongoing charges.
• Shared Accounts: Charges may arise from sharing an account with family or friends, where someone else makes a purchase.
• Promotional Services: Some users cited being charged for promotional services they were not aware of when signing up.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the getheartbeat.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the getheartbeat.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with getheartbeat.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.