Is GetYourGuide fraud?

• Book Tours or Activities: Customers may see charges for specific tours or activities they booked through the site.
• Cancellation Fees: Some users reported charges due to cancellation fees when they canceled a booked service outside the allowed time frame.
• Subscription Services: Certain services or memberships may require a subscription fee that customers may overlook at the time of signing up.
• Currency Conversion Fees: If charged in a foreign currency, users may incur additional charges due to currency conversion fees from their bank.
• Multiple Bookings: Users booking multiple tours might receive several charges, leading to confusion if they don’t keep track.
• Additional Services: Extra services or upgrades during the booking process (like insurance or transport) can result in additional charges.
• Hidden Fees: Some customers have mentioned unexpected fees appearing at checkout that were not initially clear.
• Refund Processing: Delays or issues with refunds may also lead to confusion over charges that seem to be duplicated.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the getyourguide.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the getyourguide.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with getyourguide.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.