Is Goodfood fraud?

• Subscription Fees: Customers may be charged for ongoing subscriptions if they have signed up for weekly or monthly meal plans.
• Additional Deliveries: Charges can occur for extra deliveries requested beyond the standard subscription plan.
• One-Time Purchases: Users might see charges for one-time purchases of meal kits or add-ons outside their subscription.
• Failed Cancellations: If customers attempt to cancel their subscription but do not complete the process correctly, they may still incur charges.
• Pasta and Sauce Charges: Some users reported charges specifically related to optional add-on items like pasta or sauces included in their orders.
• Discount Expiration: Customers have noted that when trial discounts expire, they are automatically switched to full-price subscriptions, resulting in unexpected charges.
• Failed Payment Attempts: Users may be charged for multiple attempts at processing payments when their first attempt fails or their payment information is outdated.
• Missing Delivery: Some customers were charged for deliveries that were late or did not arrive, resulting in confusion and requests for refunds.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the goodfood.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the goodfood.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with goodfood.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.