Is GOZO SA fraud?

• Subscription Fees: Users may forget about a recurring subscription after signing up for a free trial or membership, leading to unexpected charges.
• In-App Purchases: Some customers may accidentally make purchases within the platform, especially if features are hidden behind paywalls.
• Late Cancellation Fees: Charges can occur if users fail to cancel a service within a specified period before the renewal date.
• Service Upgrades: Opting for additional features or services can result in extra charges that users may not fully anticipate.
• Account Management Fees: Some users reported charges related to account management or maintenance that are not clearly communicated upfront.
• Currency Conversion Fees: If users are billed in a different currency, they may see additional charges related to currency conversion.
• Transaction Errors: Duplicate charges have been reported by users who encountered technical issues while making payments.
• Multiple Accounts: Customers sometimes create multiple accounts, leading to multiple charges unless they consolidate their usage.
• Trial Period Overages: Customers using services past the trial period may be charged at the normal rate if they don't cancel in time.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the gozo.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the gozo.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with gozo.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.