Is Hand & Stone Edgewater fraud?

• Monthly Membership Fees: Many users report being charged monthly fees for subscribing to a membership plan, which includes discounted services.
• Automatic Renewals: If a customer has a membership, it often renews automatically, leading to unexpected charges at the end of the billing cycle.
• Cancellation Confusion: Some customers mentioned confusion regarding the cancellation process, resulting in them being charged even after attempting to cancel their memberships.
• Unused Services: Users have noted being charged for unused massage sessions if those sessions aren't used within a specified timeframe.
• Add-Ons and Upgrades: Charges can also arise from optional add-ons or upgrades to standard services, which some customers might overlook.
• No-Show Fees: A few users experienced charges when they didn't show up for an appointment without proper cancellation.
• Gift Cards and Vouchers: Some customers shared incidents where their gift cards didn’t cover the full cost, resulting in additional charges they weren’t expecting.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the handandstoneedgewater.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the handandstoneedgewater.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with handandstoneedgewater.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.