What is "HEADWAY"?
Headway is a platform that helps you find and book mental health care easily. They offer subscriptions that allow you to access a network of therapists and resources designed to support your mental wellness. If you see a charge from Headway on your bill, it's likely for a subscription that gives you access to these services.
- HEADWAY: This is the name of the merchant or service provider involved in the transaction.
Verify With Receipt
The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.
Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.
Why do people get charges like this from Headway?
- Subscription Fees: Users may be charged for a monthly or annual subscription to access Headway's features or services.
- One-Time Purchases: Some functionalities may require a one-time fee for specific courses or content.
- In-App Purchases: Additional features or premium content may be available for purchase within the app.
- Free Trial Conversions: If a user opts for a free trial, they might get charged once the trial period ends if they do not cancel.
- Service Usage Fees: Charges may occur based on usage metrics if a plan charges based on the number of sessions or activities.
- Incorrect Payment Information: Mistakes with billing information may lead to unexpected charges when billing attempts fail.
- Multiple Accounts: Users may accidentally create multiple accounts, leading to charges on each account.
- Promotional Offers: Some users have reported being charged after promotional periods, citing unclear terms.
If I see this charge, what should I do?
If you see this charge and arenât expecting it, you have various options.
First, try to contact the headway.app via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.
If the headway.app refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with headway.app, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.
If this sounds like too much of a hassle, you can have Chargeback do it for you.
Headway Customer Service Info
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a companyâs terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
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