Is HighLevel Software fraud?

• Monthly Subscription Fees: Customers may regularly see charges for their monthly subscription to access HighLevel's services, which include CRM tools, marketing automation, and various other features.
• Additional User Licenses: An increase in the number of user seats can lead to additional charges, as HighLevel often prices based on the number of users.
• Premium Features: Users might be charged for opting into premium features or add-ons that enhance their experience, which can lead to unexpected costs if not carefully monitored.
• Transaction Fees: Some users report transaction fees associated with using payment gateways or other financial integrations within HighLevel's platform.
• Failed Payment Charges: If a payment fails, some users experienced additional charges for attempting to reprocess payments or manage failed transactions.
• Trial Convert to Paid: Users who sign up for a trial might find themselves automatically converted to a paid plan if they do not cancel before the trial ends.
• Onboarding Services: Charges might be incurred for onboarding or training services that assist with using the platform effectively.
• Advertising Charges: Users who run ads through HighLevel may see additional charges related to their advertising spend, which is separate from subscription fees.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the highlevel.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the highlevel.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with highlevel.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.