Is Hugo Ecommerce fraud?

• Subscription Services: Many customers have reported being charged for recurring subscriptions they may have forgotten to cancel or were not fully aware of when signing up.
• One-Time Purchases: Charges can occur from one-time purchases made on the website, including digital goods, apparel, or other merchandise.
• Trial Period Fees: Users have mentioned being charged after a trial period ended, often without clear prior notification of the upcoming charge.
• Account Setup Fees: Some users have noted unexpected charges related to setting up an account which might include initial fees that were not clearly outlined.
• Shipping and Handling: Additional charges may appear related to shipping, especially for international orders, which some users did not account for during the checkout process.
• Currency Conversion Fees: Customers purchasing from outside Brazil reported additional fees due to currency conversion that might not be immediately apparent.
• Promotional Charges: Users have experienced unexpected fees related to promotions or bundled services that were not fully disclosed during the purchase.
• Payment Method Issues: Some individuals reported being charged multiple times due to technical issues with their payment method, leading to unintentional duplicate transactions.
• Accidental Renewals: Users have highlighted experiences where subscriptions or services auto-renewed without adequate warning, leading to additional charges they did not anticipate.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the hugostore.com.br via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the hugostore.com.br refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with hugostore.com.br, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.